I went to Right Honda after finding a vehicle I liked that was listed at 36k. I had previously texted the sales person that I could only do mid/low 30s and when we initially met in person he mentioned they had options from the low to mid 30s. With both these confirmations, I took time from my family and pregnant wife to come in. After an hour of working with the sales associate and several times mentioning my budget/price point, the sales associate sat me down and I was presented with almost 48k price Tag. They added almost 12k in taxes and fees. They not only did not honor the 36K base price but added PDI, Market adjustment (5K), and extra miscellaneous fees beyond title and taxes. When I showed the sales associate the active listing of 36k, he said this is "why they put the disclaimer at the bottom" of each ad, so they can "cover themselves." The sales associate went on to describe how all the other dealers are doing the same thing. Since I did my research, I knew this wasn't true, as I received 2 out the door quotes of 40k from other Honda dealers for the exact same vehicle. The Staff continued to defend their price, even with there follow up phone call. Right Honda's number one concern was not the customer but their profits. There lack of moral compass destroyed my families trust in this dealership And took time from my family. I would strongly suggest you take your business to another dealer. It will save you a lot of pain.
Now if you look at Right Honda's reviews on other sites, here comes the Right Honda's copy and paste "misunderstanding response" where they talk about the cost of all the additional equipment (which did not apply to this new vehicle at all!) and they talk about how they try really hard to make these fees visible to the customers (which means they can do whatever they want in spite of their customers). This also means that they will give you a quote and as soon as you walk into the showroom, they will add "extra fees" and "daily Market adjustments" They will then apologize but do nothing about it....."words without action".
There are many others we have had issues with Right Honda but their lack of quality leadership and their declining culture has yielded many with this same type of personal experience.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Now if you look at Right Honda's reviews on other sites, here comes the Right Honda's copy and paste "misunderstanding response" where they talk about the cost of all the additional equipment (which did not apply to this new vehicle at all!) and they talk about how they try really hard to make these fees visible to the customers (which means they can do whatever they want in spite of their customers). This also means that they will give you a quote and as soon as you walk into the showroom, they will add "extra fees" and "daily Market adjustments" They will then apologize but do nothing about it....."words without action".
There are many others we have had issues with Right Honda but their lack of quality leadership and their declining culture has yielded many with this same type of personal experience.