Dear Mrs. Person, Thank you for bringing this to our attention. We apologize for the delay in addressing your concerns and the lack of communication you experienced. We understand the importance of keeping our customers informed throughout the repair process. We have taken your feedback seriously and will use it as an opportunity to improve our customer service. I have personally taken the comment about not getting the response your husband did to heart. Females make up a large percentage of our staff. We face the same obstacles everyday working in a male dominated industry, we would never want to give off the impression that we would intentionally treat anyone different. I sincerely apologize that you felt that way. We appreciate your understanding and look forward to serving you better in the future. Sincerely, Katie Smith - owner Rick's Paint & Body
