My experience at Rickenbaugh was fantastic. I was able to get an appointment within a day and to my delight, they kept my car so that I didn't have to bring it back in later for repairs to start. Ben was my contact and sent me at least 2-3 emails a week giving me status updates. His original quote was accurate and he made sure to do a walkthrough of the repairs with me and let me know all repairs have a lifetime guarantee. They also have a great relationship with the nearby Enterprise, so when I dropped off my car, they called Enterprise for me, who brought the rental car to me. All-in-all a wonderful experience to deal with a not-so-pleasant situation.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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