Rick Case is by far the worst experience I’ve ever had as a customer.
I bought a brand new car (0 miles) two years ago, and from the VERY FIRST DAY I drove it off the dealership, the problems started — and they have never stopped.
A BRAND NEW car that:
• had issues from day one
• went back and forth to service multiple times
• was NEVER properly fixed
And what did Rick Case do? ABSOLUTELY NOTHING.
They constantly:
• pass the responsibility around
• avoid accountability
• waste your time
• and make YOU feel like the problem, after selling you a defective vehicle
Once they take your money, they disappear.
They do not honor warranties, they do not provide real solutions, and they show zero respect for their customers.
Let me be very clear:
👉 This is not bad luck
👉 This is a business model: sell first, disappear later
I lost:
• time
• money
• peace of mind
• trust
A big-name dealership acting like a well-organized scam.
If you’re reading this and considering buying a car here: DON’T.
Save yourself the stress, frustration, and financial loss.
⚠️ Rick Case sells problems, not cars.
⚠️ No ethics. No responsibility. No integrity
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Rick Case is by far the worst experience I’ve ever had as a customer.
I bought a brand new car (0 miles) two years ago, and from the VERY FIRST DAY I drove it off the dealership, the problems started — and they have never stopped.
A BRAND NEW car that:
• had issues from day one
• went back and forth to service multiple times
• was NEVER properly fixed
And what did Rick Case do? ABSOLUTELY NOTHING.
They constantly:
• pass the responsibility around
• avoid accountability
• waste your time
• and make YOU feel like the problem, after selling you a defective vehicle
Once they take your money, they disappear.
They do not honor warranties, they do not provide real solutions, and they show zero respect for their customers.
Let me be very clear:
👉 This is not bad luck
👉 This is a business model: sell first, disappear later
I lost:
• time
• money
• peace of mind
• trust
A big-name dealership acting like a well-organized scam.
If you’re reading this and considering buying a car here: DON’T.
Save yourself the stress, frustration, and financial loss.
⚠️ Rick Case sells problems, not cars.
⚠️ No ethics. No responsibility. No integrity