Bought a G90 two months ago. Driving it home the LOW FUEL WARNING light came on. Upon getting home and familiarizing myself with the car I saw that the outside driver mirror didn’t work properly. They wouldn’t fix it for me! I told them that I had purchased for $4,500 an extended warranty. They said that my service appointment would be in 3 weeks!! When I showed up gor the service they sent me away because they said my extended warranty doesn’t start for a month. Came back 10 days later and they said they would order the part. Two more weeks have since passed and I’m still waiting. I reminded them that the mirror was broken when I bought the car. Nobody cares. It also took the service advisor Jimmy two days before I spoke with him. I initiated the call not him even though I was told he would return my call within the hour. NEVER EVER HAD SERVICE THIS BAD. The worst. Awful!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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