My regular mechanic there, Jim, is just great--no B.S., he talks to me straight and always does a fine job. The other people there are very friendly too, I just wish they would communicate with me a little better to let me know every time when my vehicle is ready to be picked up. Now that they're using this online system with e-mail, I'm hoping that will help to keep me informed. I really don't like it when businesses don't bother to let me know what's going on.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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