DO NOT USE THIS COMPANY FOR A SPA REPAIR--DO NOT PURCHASE A SWIM SPA FROM THIS COMPANY--
If you own a swim spa at some point you will need a service tech to repair it. When that time comes, DO NOT CALL RICH'S FOR THE HOME!
I have a Coast Spa and Rich's is the only certified Coast Spa service technicians. This is the only reason I ended up hiring them. In order to hire them, you must email them. They do not take phone calls, I should have never reached out to them. They first came to my house in February of 2024, it's almost April 2025 and my spa is still not fixed. It needed a piece replaced that was leaking on the pump. I had to purchase a new pump and then I needed a new filter canister. The repairs were not that complicated, but after over a year and several screw ups by their service tech, I still don't have a working spa. The service tech, Josh, doesn't know how to attach PVC pipes. His screw ups attaching the water intake and outtake pipe to the pump on three different occasions caused water to saturate my new pump on each of the three occasions. Apparently, nobody supervises him and he also doesn't know how to ask for help. You would think after the first time he attached it incorrectly, he would have asked how he should do it properly? NOPE, two more times on those pipes. The last attempt lasted a little over a month and then separated. Let's talk the filter canister: He gets a new canister, doesn't know he needs to glue it in his shop before he installs it. It completely fails and saturated both my motor and my new pump. He comes back, glues it while it's attached to the spa. We filled the spa, put it going and it leaks. He goes to our local hardware store and comes back with a tube of JB weld. It doesn't work. He has to order a new canister, hopefully he glued it correctly because he installed it but then he forgot to glue the PVC pipe to the pump and again water went everywhere. He came back, supposedly fixed the pipe, only for it to fail again a month later. I contacted his managers and they don't care a bit. They want to send him back to work on it again. They say they have no other service tech to come work on it. I would think if one is a manager of a service department, they got there because of their experience. Right? After everything their incompetent service tech has put us through for over a year, you would think one of those managers would get themselves to my house and fix it properly. NO, THEY TRULY DON'T CARE AND COULDN'T BE BOTHERED IN THE LEAST!! DO NOT PURCHASE FROM THIS COMPANY!! P
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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If you own a swim spa at some point you will need a service tech to repair it. When that time comes, DO NOT CALL RICH'S FOR THE HOME!
I have a Coast Spa and Rich's is the only certified Coast Spa service technicians. This is the only reason I ended up hiring them. In order to hire them, you must email them. They do not take phone calls, I should have never reached out to them. They first came to my house in February of 2024, it's almost April 2025 and my spa is still not fixed. It needed a piece replaced that was leaking on the pump. I had to purchase a new pump and then I needed a new filter canister. The repairs were not that complicated, but after over a year and several screw ups by their service tech, I still don't have a working spa. The service tech, Josh, doesn't know how to attach PVC pipes. His screw ups attaching the water intake and outtake pipe to the pump on three different occasions caused water to saturate my new pump on each of the three occasions. Apparently, nobody supervises him and he also doesn't know how to ask for help. You would think after the first time he attached it incorrectly, he would have asked how he should do it properly? NOPE, two more times on those pipes. The last attempt lasted a little over a month and then separated. Let's talk the filter canister: He gets a new canister, doesn't know he needs to glue it in his shop before he installs it. It completely fails and saturated both my motor and my new pump. He comes back, glues it while it's attached to the spa. We filled the spa, put it going and it leaks. He goes to our local hardware store and comes back with a tube of JB weld. It doesn't work. He has to order a new canister, hopefully he glued it correctly because he installed it but then he forgot to glue the PVC pipe to the pump and again water went everywhere. He came back, supposedly fixed the pipe, only for it to fail again a month later. I contacted his managers and they don't care a bit. They want to send him back to work on it again. They say they have no other service tech to come work on it. I would think if one is a manager of a service department, they got there because of their experience. Right? After everything their incompetent service tech has put us through for over a year, you would think one of those managers would get themselves to my house and fix it properly. NO, THEY TRULY DON'T CARE AND COULDN'T BE BOTHERED IN THE LEAST!! DO NOT PURCHASE FROM THIS COMPANY!! P