I met one of the mechanics at Rich's and was impressed enough with his observations of my car's problems that I decided to try out where he worked. I explained to the guy behind the desk that I only wanted this particular tech to work on my car and made an appointment for 1:30 later in the week. I arrived early and waited at 2:15 the tech took my car for a test drive and then proceeded to do a thorough inspection of the vehicle which both the tech and I understood to include the A/C system not getting as cold as it should. However, when he brought out the equipment to test the A/C, he was told to return it and not perform any tests because I hadn't written that down upon my arrival. I then went to speak with the "manager" and waited while he completed some personal conversation with other "customers" at his desk. I then asked why he couldn't do the test and was told because I didn't order it originally and would have to make another appointment and spend another $75 for a test. I asked for my receipt and though there is a printer at his desk he advised me that he would email it. When I got home, I checked and no email, so I called he agreed to send it right away. I then asked for my quote and he advised it would be tomorrow. Well, tomorrow came and went several times and still no quote, so it looks like I spent $75 to have a tech drive around the block. I believe that the techs there are competent, but their man behind the counter will keep me from ever spending another dime with Rich's.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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