Well we’re do I start! First, don’t leave your car here for repairs as there service is unreliable and filled with empty promises. Had a knocking noise in the front my truck and they were going to check it out. Day 1…well check into it. Day 2…we think we found it. Day 3…didn’t get to it. Day 4…spoke with manager (Cody) explained and we’ll get to it Day 5. Get truck back but as leaving hear noise near brake and still knocking noise when turning wheel… carried back to have tech do test drive as they said they test drove and didn’t hear anything. As driving tech, knew what happened as a now ex-employee worked on that side and didn’t fix right. But leave on Monday and I’ll fix it by end of day. So, left truck on Day 6 and no truck fixed. I’m now on Day 7 and saw truck still sitting in parking lot - it there still looking into it. Well, how can you be working on it while sitting in the parking lot? Of course, there will be some excuse as I’ve heard the last few days. Wow, you can try your luck here if you want. Roll the dice and hopefully you won’t get this experience or maybe you will!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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