Cliente VerificadoMr Smithers had a worn out seat belt clip that was an intermittent contact for the SRS system> We explained To Mr Smithers and he went ballistic on us shouting that we Broke it while it was here. To calm him down we ordered the part and told him we would install it for free... He has not answered his phone in a week. We have tried to solve the matter as we have a 98% approval rate that we didnt get by having upset customers.Given his age and irrational response I dont think anyone can make this man happy
On arriving home, we had an emergency message that a relative in Santa Monica had been hospitalized with a life-threatening injury.
I felt I could not endanger my and my wife's safety by driving a car 100 miles with the "SRS" warning displayed.
It was past your business hours with no way to correct the problem.
How is it possible that your staff did not discover and solve this problem before delivering the car to me, so that in any emergency I could not safely put in on the road?