Ordered a car to be paid in cash. Turns out the dealer “forgot” to put my name on it and sold it to someone else. I can live with that. We all make honest mistakes. What I can’t live with the lying that ensued after the mistake was made. I was told the car was “totaled in transport” and would never make it to the dealership. However, a quick VIN check told me the car DID make it to the dealership and was sold. It took me 6 phone calls and driving into the dealership 3 times and showing them that I had the VIN report showing it was sold at their dealership for them to finally admit to the lie. Terrible terrible way to treat your customers. Oh, and their offer to keep my business was $500 off MSRP, woohoo! Take your business to Preston at Dennis Hyundai
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.
