Service Team Is Awesome Now! Highly Recommend! Sales Is Phenomenal Too!
The Service Guy who immediately came out and tried to help me was very nice and accommodating. He let me keep my old car parked inside, in the warmth, while he helpfully escorted me inside to find Jeremy because I needed my car officially appraised, and I mentioned how I had been e-mailing back and forth with Jeremy recently. As always, Jeremy was an absolute rockstar! Nick was awesome too! All things considered, I went in to, hopefully, get the software for my radio updated so that I could finally stream music again. Much to my chagrin, it was not updatable. I did not want to pay $1,500 to replace it on an eight-year-old car, which I drove for over seven years and put close to 120,000 miles on. So, before I knew it, my Mazda 6 was getting appraised, and Jeremy and I were swiftly crunching numbers. The entire process ran like an extremely well-oiled machine. All things considered, it was a phenomenal experience all the way around! And, I did, in fact, leave with a functioning radio… in my brand new beautiful 2024 CX-5 with the best color Mazda paint currently has available and hot pink accent stitching on my black leather seats! (Yes, I know it is actually red. Jeremy did his best to correct me, but I still see hot pink and that was how I knew that it was the perfect vehicle for me!) All in all, it was an absolute win! I was able to stream music on my way home, and I upgraded to yet another Mazda. This is the fourth new Mazda vehicle I have purchased in my lifetime. Every time, I am amazed that not everyone wants to drive Mazda exclusively. Hands down, I always love my Mazdas, and I cannot imagine ever driving anything else. When it comes time for a new Mazda or a second one when my son gets old enough to drive, I will definitely be back! I hope Jeremy and Nick and the entire amazing team are all there to help me purchase my next car too! I liked everything about my experience. I missed Lunch, so thank you for the three granola bars I ate while I minimally waited for my financing to be secured and thank you also for the two cans of complimentary Coke. I cannot wait to be back for my free oil changes. Everything was phenomenal! Trust me, I would love to tell you if it was not. My previous experiences made me vow to never return to Ramsey. Luckily, Jeremy convinced me to come in and get my old car appraised and reassured me that the new Service Team is truly wonderful these days. The Service Team hit it out of the park! It was such a 10x better experience than anything I had ever experienced before. Ramsey has completely redeemed themselves in my heart, and I cannot wait to send all my friends and family out to get their own new Mazdas! Keep doing what you are doing! The entire experience truly was phenomenal. I had low expectations going in, and my actual experience was exponentially better than any best case scenario I could have possibly envisioned prior. Eleven out of ten stars!!!! Thank You! I love the improved Ramsey! Keep up the absolute greatness, and retain those phenomenal employees! I am genuinely grateful for my most recent car purchasing experience. The new Ramsey rocks!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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