With appointment, R A&T started service on time at 8 AM for oil change. However, with suggested replacement of air filters, it took over 2 hours. Not convenient. They noted that it would be an extra 10 minutes to obtain a cabin filter, which actually was more like 30 minutes. Next time I will buy the filter myself as it is not hard to replace.
MICHELLE W. de Racetrack Auto and Tire respondió el 03/11/2026 07:54 AM
Hey Tim. Thank you very much for your feedback. I apologize for any inconvenience this has caused for you, and I will make sure this is addressed with management and have them reach out. Once again, I am sorry it took longer then expected.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.