I had Pro-tek automotive do a pre-inspection on a vehicle before purchase. I said I was willing to put a few thousand into car, but if it was more than a few thousand I wouldn’t purchase car. They said ok, and would be ready to give me report in a few days.
Few days later I took time off work to meet them to go over inspection. The tech got in vehicle with me and drove around. He seemed absolutely clueless to the issues I suggested they look into out the gate. I brought this up two days prior when I talked on phone (I.e. oil leaks, and smoke I saw during test drive). So the tech talks to front desk guy, and 20 mins later they write up a ticket to replace all valve leaks for $2,200. I’m thinking not bad.
So I trust that’s all I need to do to car and she’s good. So I go back to dealer pay $18k for car. Dealer said they’ll go to pro-tek to pick up car and deliver to my address. 45 mins later dealer calls me to say the battery is dead… My first thought was maybe I left something on and battery died between me driving and dealer pick up. So I thought nothing of it just another $200 dollar battery.
Fast forward 24 hrs… I find out a ton of issues with car that will likely lead to additional costs. Needs new alternator, transmission has issues if I run for more than 5/10 mins (can’t put into 1st gear), oil leaks, and gas can leak from can to fuel pump…. How did they miss all this on pre inspection unless they never did a pre inspection. They collected my $350 for payment either knowing the problems and not telling me… or just flat out charging me for something they never did!
I now own a car that doesn’t run (bad fuel pump or gas can pressure) and is continuing to have problems arise. I purchased the car around July 25th 2022, and today Sept. 27th 2022, the car sits in my garage with over $8k in repairs pro-tek measurably failed to inspect.
This shop is why a lot of people can’t trust mechanics. Gut wrenching….
P.S. I did call other mechanics, and they said my situation seemed very unprofessional. They also mentioned the timing of all my issues and said there’s no chance all these things would have passed inspection if they popped up within 48 hrs of initial inspection.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Few days later I took time off work to meet them to go over inspection. The tech got in vehicle with me and drove around. He seemed absolutely clueless to the issues I suggested they look into out the gate. I brought this up two days prior when I talked on phone (I.e. oil leaks, and smoke I saw during test drive). So the tech talks to front desk guy, and 20 mins later they write up a ticket to replace all valve leaks for $2,200. I’m thinking not bad.
So I trust that’s all I need to do to car and she’s good. So I go back to dealer pay $18k for car. Dealer said they’ll go to pro-tek to pick up car and deliver to my address. 45 mins later dealer calls me to say the battery is dead… My first thought was maybe I left something on and battery died between me driving and dealer pick up. So I thought nothing of it just another $200 dollar battery.
Fast forward 24 hrs… I find out a ton of issues with car that will likely lead to additional costs. Needs new alternator, transmission has issues if I run for more than 5/10 mins (can’t put into 1st gear), oil leaks, and gas can leak from can to fuel pump…. How did they miss all this on pre inspection unless they never did a pre inspection. They collected my $350 for payment either knowing the problems and not telling me… or just flat out charging me for something they never did!
I now own a car that doesn’t run (bad fuel pump or gas can pressure) and is continuing to have problems arise. I purchased the car around July 25th 2022, and today Sept. 27th 2022, the car sits in my garage with over $8k in repairs pro-tek measurably failed to inspect.
This shop is why a lot of people can’t trust mechanics. Gut wrenching….
P.S. I did call other mechanics, and they said my situation seemed very unprofessional. They also mentioned the timing of all my issues and said there’s no chance all these things would have passed inspection if they popped up within 48 hrs of initial inspection.