I was very disappointed with the service I received when my car was towed in for repairs. The car was towed in on 9/5/2013 and the repair was completed on 9/17/2013. I understand you may have had a busy week, but I never received a phonecall from the service department to inform me of what the damage was, the cost of the repairs, the length of time it would take to repair, or that it was ready, when it was repaired. Any phonecalls for updating the status of the repairs were begun by me. I repeatedly called and was promised 3 or 4 times the part would be in the next day and repairs completed, but they weren't. I like my Elantra, but I feel the service department at Pride Hyundai needs to be better.

No Recomendado

Richard G., SERVICE DIRECTOR de Pride Hyundai respondió el 04/07/2014 11:41 AM

We are sorry for the delay in the parts for your vehicle Mr. Potts.

The damage that your vehicle sustained was unique in nature and parts had to be special ordered. We strive to provide all customers with the very best service possible, and we look forward to serving you in the future. Thank you.

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