Reseñas de Departamento de servicio's

4.7

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Talal J.

Rhinebeck, NY

08/04/2024

Categoría: Service

Untrustworthy lying used car salesman (read until the end).

I went there to check out a used car I had seen online. Made an appointment (easy). Changed the appointment last minute due to work (equally as easy). Once there, they got me in the car and i took it for a test-drive. There were no high-pressure tactics by the salesman. There were some issues with the car (rear camera not working, tires that were on the edge, and dodgy brakes) that I was told would cost about $3k to do and they would only do them if i wanted the vehicle. I was early in my search, but i really liked it, so i said yeah, I'll take it.

Radio silence for the better part of 3 weeks and then I get a call that the vehicle is ready if i still want it, which I did, but in the meantime, the price has dropped twice on cargurus, the site where i originally saw the vehicle listed.

When i tell my salesman that, he says cargurus is scambaiting people, and tons of dealers are suing them for false prices and that they've already offered me the best price they can. HOWEVER, the current price online is about $900 cheaper.

After investigating it on my own, i discovered that not only does cargurus NOT set prices, but that Prestige actually paid money to have their vehicle come up on top as Sponsored.

If you as a dealer care so little that you would tell such an easily disprovable lie, what other lies are you telling your customers? So now I'm left without a vehicle, and I'm the market for one AGAIN, thanks to Prestige.

PS out of dozens of businesses I've rated around the world, never before have i rated a business 5 stars only to drop it to 1 star a few weeks later.

PPS i have yet to receive my deposit back, I've had to file a claim through my credit card.

Ms L.

Stamford, NY

01/05/2024

Categoría: Service

Crooks

Worst dealership ever. Put a $500 deposit with Mike Markota but found a different car to buy and now I have to fight to get my money back. No response through email, text or phone calls. Very unprofessional. Terrible customer service. DO NOT BUY FROM THIS DEALERSHIP.

Anthony G.

New York City, NY

06/29/2023

Categoría: Service

Awful Customer Service

Zero Customer Service. A few days after picking up my new car, I realized that a few items listed on the sticker were missing. I called the sales guy (Mike) a few times who never returned my call. After no reply, I reached out to the Sales Manager (Mark). He said that he would order the replacement items and have them shipped. 3 weeks passed and nothing was ever received. I called the manager multiple times and never received a call back. I also reached out to the receptionist (Amy) and explained everything all over again. She said she would follow up and return my call. Guess what, nothing. I would never recommend Prestige Hyundai in Kingston to anyone. I will have Service at a different location. Zero Stars!!!!

Anthony G.

New York City, NY

06/29/2023

Categoría: Service

Awful Customer Service

Anthony G.

New York City, NY

06/20/2023

Categoría: Service

Awful Customer Service and No Follow Up.

Very Unprofessional!!!!Zero Customer Service. A few days after picking up my new car, I realized that a few items listed on the sticker were missing. I called the sales guy (Mike) a few times who never returned my call. After no reply, I reached out to the Sales Manager (Mark). He said that he would order the replacement items and have them shipped. 3 weeks passed and nothing was ever received. I called the manager multiple times and never received a call back. I also reached out to the receptionist (Amy) and explained everything all over again. She said she would follow up and return my call. Guess what, nothing. I would never recommend Prestige Hyundai in Kingston to anyone. I will have Service at a different location. Zero Stars!!!!

Anthony G.

New York City, NY

06/20/2023

Categoría: Service

Awful Customer Service and No Follow Up.

Herb L.

Kingston, NY

02/13/2023

Categoría: Service

Service sucks!

Buyer beware! We purchased 3 vehicles from this dealership in an 8 month period. While in Potsdam, NY to visit our daughter my horn failed to work. On the 4 hour trip home Anne and I had a very close call because we had no defense against an idiot who almost took us out with a tractor trailer. I checked the fuse (good) so I go online and find 1000's of complaints with the same problem going back as far as 2005! WTF! Take it to the dealership this morning:

1. Sorry we have no Hyundai tech today. (Ah only Toyotas can have a problem on Mondays).

2. We don't have the part and won't be able to get to it for 34 or 4 days!

3. Rental car probably is not covered give us your credit card so we can put a hold on it while you have the Rental which is twice as expensive as the rental at enterprise.

This may amaze the owners of this sucky dealership I have place to be and I wouldn't have purchased the vehicle if I didn't need it.

Solution: I left after being told by the asshole service manager I had no right to be upset and yell at them!

Are you kidding me! In between this and them selling a car that has had chrome issues (seven visits to correct), being told you get 3 years free service (yet at 1.5 years and 30,000 miles told we had used all of the free service (paperwork mentioned nothing about the mileage limit) and this BS I have no reason to be upset! Not to mention higher insurance rates because they didn't put an anti theft mechanism on the vehicle (easiest to steal in the world) but now they want to 100s of dollars to add).

Don't do it if you are considering a purchase from them! On my way to purchase an air horn for Steph and I since we both have vehicles with this problem (hers is OK still but always be prepared).

Service didn't happen!

Jeff M.

Esopus, NY

12/02/2022

Categoría: Service

Kudos to Chris Hall

My wife and I have leased 5 vehicles from Prestige since 2017, most recently a 2023 Tucson last week, and have been reasonably satisfied with this dealership. The biggest downside is that it can be very difficult to reach a real person by phone, other than the Service Dept, after the sale is completed.

THE REALLY BRIGHT SPOT is CHRIS HALL, the salesman who has handled all of our transactions! He's very straight-forward, has integrity, and listens to our needs and makes appropriate recommendations. (Their sales reps are salaried rather than commissioned, so there's no pressure on them to upsell, which is refreshing!) Chris is the reason we keep returning to Prestige. Without him, in our opinion, Prestige would just be another car dealership.

Suzanne B.

Saugerties, NY

11/28/2022

Categoría: Service

Rude and lack of conderation

The dealership refuses to allow clients who purchased an electric car there use their charger. It is for them, they say. When I objected and said my salesman had me differently, the manager said that's why he was fired.
No signs indicating directions to service; I was told my salesman should have given me directions.

JAMES D.

Poughkeepsie, NY

2022 SANTA CRUZ

11/03/2022

Cliente Verificado

Categoría: Service

new car purchase

returning customer

JOEL G.

Red Hook, NY

2020 IONIQ HEV

10/15/2022

Cliente Verificado

Categoría: Service

Amazing Service

Courteous, professional, timely are three attributes that make this service department #1 in my area.

Cliente verificado

New Paltz, NY

2019 SANTA FE

10/08/2022

Cliente Verificado

Categoría: Service

Car cam back dirty and broken

Just needed simple maintenance (which was completed) - but my light colored headliner had the mechanic's greasy, oily, dark fingerprints all over the fabric and I can't get it out.

DIANE S.

High Falls, NY

2017 TUCSON

09/27/2022

Cliente Verificado

Categoría: Service

ALWAYS THE BEST

No matter how many people are waiting --- the 'greeters' are wonderful - always smiling and friendly. They zip you thru the paperwork and the talented mechanics handle the rest. I have never had to wait 'hours' for the work to be completed. AND the texting as awesome!!!!!!!!
Keep up the good work - I was just there for a 50,000 oil change tune up etc.
My car is 5 years old and I would not have any one else ever touch my car. LOL.
Diane Silverberg

BETTE D.

Rhinebeck, NY

2011 TUCSON

09/06/2022

Cliente Verificado

Categoría: Service

Software recall on my car....

I was a little early for my appointment, but they took my car right in..........was in the nice waiting room just about one hour........fast service.

RONALD C.

Kingston, NY

2021 ELANTRA

09/02/2022