"Not sure if it's still available", "Can't find the keys", "looking for the car on the lot"....then when it's finally pulled around: "Sorry, it just sold". A manager told us to take our business elsewhere when it was clear we saw through their games. Perfect opportunity to turn around a negative customer experience and maybe even make a sale, but instead proved our suspicions were correct. It's a weird place. Stay away.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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