Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
1. The technician could not find a leak, ignored the tire pressure light, and said it was the cold weather, so there was no need to fix anything.
Fact: One tire was leaking air. two tire air pressure sensors were bad. Changed to a new tire and two new sensors the next day.
2. Meantime, they did an oil change.
Fact: Next day, I found a pot of oil on my garage floor under the car engine compartment. I took it to the nearby Goodyear auto service. They found the bolt of the oil drain tank was not tight, it was leaking oil.
How many stars will you give to this auto store?