Took my vehicle in for 2 recalls that needed completed. Since I was due for a state inspection I went ahead and had that scheduled to be done at the same appointment. I was told work would be done around 3/4pm. At 2pm I received a call that the inspection was failed due to fog lights and that they needed replaced. Both fog lights illuminated and were not cracked and per state code, pass. When I picked up my vehicle on the 'rejection' paperwork left in my passenger seat said it also failed for 'signals'. ALL turn signals and hazard are functional. All was confirmed and inspection passed when taken in for a second opinion at a different shop. I was told I'd receive a phone call when the recall work was complete. No call was ever received. I called and text the phone number that was provided in a text after I dropped off my vehicle and received NO response. I called the dealership to get ahold of the service department to find out that the work had been completed on my car for a while. I was also going to be charged for a rental car ($45/day) for the recall work to be completed. Note, I live 30+ minutes away from this location and waiting wasn't an option. I'm thankful that I had my husband follow me so I could get a ride home. I've never been charged for a 'loaner' 'rental' while RECALL work was completed. The lack of integrity and being dishonest in an attempt to upsell work while in on a recall is sickening.

DONALD D.

Fredericksburg, VA

2023 Hyundai Tucson

02/05/2024

Cliente Verificado

Categoría: Service

GRAT SERVICE

Great Service done right the first time at a fair Price.

PERRY S.

King George, VA

2023 Hyundai Santa Fe

01/25/2024

Cliente Verificado

Categoría: Service

Hope it get better

Customer service needs improvement

SEAN C.

Fredericksburg, VA

2022 Hyundai Tucson

01/24/2024

Cliente Verificado

Categoría: Service

Scheduled Service

Outstanding and thorough! Actually enjoyed what is normally not what one would consider an enjoyable evet. But they are warm, friendly, accommodating and professional.

LINDA B.

Fredericksburg, VA

2023 Hyundai Santa Fe

01/16/2024

Cliente Verificado

Categoría: Service

Quick and thorough

Cliente verificado

Richmond, VA

2023 Hyundai Palisade

01/09/2024

Cliente Verificado

Categoría: Service

Knowledgeable service personnel

No appointment is needed which is very helpful. Service personnel are friendly and knowledgeable. The new waiting area is clean and well stocked with beverages and snacks.

DEBBI B.

Fredericksburg, VA

2022 Hyundai Tucson

12/14/2023

Cliente Verificado

Categoría: Service

Great customer service

I was very pleased with my experience at the Hyundai dealership. It was a little difficult to locate the entrance as they are doing renovation work but once i finally did, I was greeted by the entire staff and was helped by Jesse. He was polite and professional. I waited only a short time for my oil change in their nice customer service area. Very impressive. I would recommend them!

ANTHONY M.

Fredericksburg, VA

2012 Hyundai Sonata

12/11/2023

Cliente Verificado

Categoría: Service

4 Recalls and 1 Warranty Item Addressed !

Fast, Courteous Service

Cliente verificado

Fredericksburg, VA

2022 Hyundai Santa Cruz

12/09/2023