This shop is a complete scam and a total nightmare. We brought our car in when it wouldn’t start, and they told us the alternator needed to be replaced for about $400. We agreed, but when we came to pick it up the next day, the car still wouldn’t start. Then they claimed the starter was bad too, so we paid them to replace that.
Not long after, the car started having serious electrical issues. When we called, they admitted the alternator they put in might be faulty, so they told us to bring it back. They replaced it—but then forced us to pay for the new part again!
Fast forward two years, the car broke down in a dangerous way—30 warning lights lit up, power steering failed, the whole system went crazy. We took it to Honda for a proper inspection, and the technician immediately spotted the damage caused by this shop’s sloppy, unprofessional work:
Wrong voltage alternator installed
Missing battery mounting hardware
Missing heat shield
Battery connectors stretched and forced to fit
Potential permanent damage to the car
All of this is directly because of the hack job they did.
When I called and spoke with Christian at the shop to try to resolve this, he was incredibly rude, refused to let me speak with the owner, refused to give me their insurance info, and wouldn’t even tell me the exact part they installed—despite the fact that I literally have the part in my hand.
This place is dishonest, unprofessional, and dangerous. They’ll happily take your money, damage your car, and then treat you like garbage when you ask for accountability.
Stay far, far away from this shop unless you want to throw away thousands of dollars and risk ruining your vehicle.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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This shop is a complete scam and a total nightmare. We brought our car in when it wouldn’t start, and they told us the alternator needed to be replaced for about $400. We agreed, but when we came to pick it up the next day, the car still wouldn’t start. Then they claimed the starter was bad too, so we paid them to replace that.
Not long after, the car started having serious electrical issues. When we called, they admitted the alternator they put in might be faulty, so they told us to bring it back. They replaced it—but then forced us to pay for the new part again!
Fast forward two years, the car broke down in a dangerous way—30 warning lights lit up, power steering failed, the whole system went crazy. We took it to Honda for a proper inspection, and the technician immediately spotted the damage caused by this shop’s sloppy, unprofessional work:
Wrong voltage alternator installed
Missing battery mounting hardware
Missing heat shield
Battery connectors stretched and forced to fit
Potential permanent damage to the car
All of this is directly because of the hack job they did.
When I called and spoke with Christian at the shop to try to resolve this, he was incredibly rude, refused to let me speak with the owner, refused to give me their insurance info, and wouldn’t even tell me the exact part they installed—despite the fact that I literally have the part in my hand.
This place is dishonest, unprofessional, and dangerous. They’ll happily take your money, damage your car, and then treat you like garbage when you ask for accountability.
Stay far, far away from this shop unless you want to throw away thousands of dollars and risk ruining your vehicle.