Wow, be very careful with this shop!
Here are my three experiences with them:
1. Spring 2024: 2011 Audi A4 Avant, replace front suspension components. Reasonable pricing after a bit of haggling.
2. August 14 2024: After a few days back on the road following repairs, the front wheels began to get noisy, slowly, but definitely, and eventually begin to vibrate unmistakably by late July, less than a thousand miles since repair. Front wheel bearings shot. Both left and right, at the same time. Was this a giant coincidence? Did they do something during servicing the front end to trigger the wear? Can't say for sure, but it'd have to be a monumental coincidence for both bearings to go at the same time. They repaired it for about $1,888, somewhere around 3 times market price as I later learned, even when using Audi OEM parts.
3. August 15 2024: I brought my 2018 Tesla Model 3 in for diagnosis and estimate when the front end suddenly got squeaky. They diagnosed it as some mysterious thing that they couldn't show me and that they have recently done for someone else, claiming that there is a massive problem with Model 3's front ends falling apart. They give me an estimate of $8,000 to repair. I took it to Tesla today. They diagnosed problems with the upper control arm ball joints on the passenger side, and replaced them while I waited for $211.75
They are super nice seeming people, in the sort of way that makes you feel bad for suspecting them. But look at the above facts. Look at the reviews, and if you have to go there for some strange reason BE REALLY CAUTIOUS!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Here are my three experiences with them:
1. Spring 2024: 2011 Audi A4 Avant, replace front suspension components. Reasonable pricing after a bit of haggling.
2. August 14 2024: After a few days back on the road following repairs, the front wheels began to get noisy, slowly, but definitely, and eventually begin to vibrate unmistakably by late July, less than a thousand miles since repair. Front wheel bearings shot. Both left and right, at the same time. Was this a giant coincidence? Did they do something during servicing the front end to trigger the wear? Can't say for sure, but it'd have to be a monumental coincidence for both bearings to go at the same time. They repaired it for about $1,888, somewhere around 3 times market price as I later learned, even when using Audi OEM parts.
3. August 15 2024: I brought my 2018 Tesla Model 3 in for diagnosis and estimate when the front end suddenly got squeaky. They diagnosed it as some mysterious thing that they couldn't show me and that they have recently done for someone else, claiming that there is a massive problem with Model 3's front ends falling apart. They give me an estimate of $8,000 to repair. I took it to Tesla today. They diagnosed problems with the upper control arm ball joints on the passenger side, and replaced them while I waited for $211.75
They are super nice seeming people, in the sort of way that makes you feel bad for suspecting them. But look at the above facts. Look at the reviews, and if you have to go there for some strange reason BE REALLY CAUTIOUS!