Was looking for a convertible and platinum Ford did not have one in my price range so Gavin ray took time and looked all over tx and found just what I wanted, and had it next day. Great job Gavin
CS
Casey S.
Rockwall, TX
09/18/2024
10
Great sales and service
Jesse is the guy to buy from! Bought my truck last month and the bedspray chipped off. I texted him and he sat up an appointment to have it redone for free. He even provided gas for the trip out and back. He has taken great care of me since my purchase. I would buy from him and this dealership again.
JH
Jeff H.
Forney, TX
09/04/2023
0
Banned By GM
On 8/22/2023, I decided to purchase the 2023 F-150 Tremor from Platinum Ford. Traded in the 2023 Ford Bronco that I purchased from Platinum Ford on 07/25/2023. Despite paying $5000.00 over MSRP, getting less than sticker on trade and paying $740.00 less than sticker on the Tremor, I made the deal. Losing a little over $5000.00 was better than losing $11,000.00 like the first offer the dealer made.
The day after signing, the GM, Adam Vincze, texted me in regards to the negative review that was left from the first rotten deal. He asked me to take down the review. When I declined to take it down since it was all true, he told me that he was wiping his hands of me and to never come back to Platinum Ford again. He said to not come back and buy another vehicle or have my 2023 Tremor (that was just purchased the week before) in for service or repair. He stated that I would need to find another dealer to take care of me.
I began having issues with the new truck the weekend after purchasing. The truck had 350 miles on it when it first started acting up. I took a video the next time the truck started running rough, engine lights came on and the entire truck was shaking. I figured the video would help with diagnostics. On Wednesday, August 30th, I drove to Platinum Ford to speak with them about the issues with the truck and to let them see the video. When I arrived at the dealership, I went to the service desk, and asked for Casey (service supervisor). Casey came out to talk with my wife and me about the truck. While showing Casey the videos, a man walked up, and just stood there like he was waiting for Casey. He interrupted Casey, and asked for my name while reaching out to shake my hand and my wife’s hand. He introduced himself as Adam Vincze, the GM of Platinum Ford. Until this time, I’ve never met Adam Vincze. He said he told me they would not service my vehicles and I would need to find a different dealership to work with. I explained I wasn’t there for service, just to ask advice. He said that Casey was his employee, and that he would not be allowed to speak to me. I felt bad for Casey being in the middle of all of this. I could tell he wanted to help, but when Adam put his hand on his shoulder, Casey remained silent. I also pointed out to Adam that I purchased a new Ford truck with full Ford warranty. This was a Ford dealer and that warranty work should not be declined. Adam said he can deny anyone he chooses and that included me. My wife and I got back in our truck and left the dealership in total shock of how we had been treated.
If you receive poor service, leave a review stating the poor service you had received and then get banned from the business, that’s not business but more like retaliation or forced manipulation to clear your name to the public.
And just wanted to throw this out there that I test drove a 2022 Mustang Mach 1 Fastback at Platinum Ford. The salesman said the Mustang was ordered, purchased, and belonged to a Platinum Ford employee. The employee had a minor incident where the front bumper had to be replaced. I asked the salesman for pictures of the minor incident because the hood appeared to not line up properly in my own eyes. The salesman sent me images of the “minor” incident. To me, this was not minor and backed out of the possibility of purchasing. Salesman photos that were sent to me and a screenshot of the Mustang on Platinum Ford’s website can be found on Platinum Ford’s Google review.
On a previous review (few weeks back), I mentioned about my father-in-law going to Platinum Ford in Terrell, TX with his new 2023 Ford Bronco (purchased from Platinum Ford) to have them install a Console Vault and a table inside the back of the Bronco. Whoever did the installation of the table at Platinum ended up screwing in the screws too far where the screw bulged out of the panel of the back door. Since it was a new vehicle (less than a month old), and not sure if this damage would be reported on the Carfax (if Platinum would fix it), he wanted to just trade it in. I claimed the dealership was shady because they charged an ADM over MSRP for the Bronco and wanted to initially low ball the trade-in amount, severely.
UPDATE on 8/19/2023, pre-owned manager, Andrew McGrath, sat down at a table to go over the numbers of making a deal with my father-in-law. The others at the table were myself and salesman, Jesse Hibbard. The first thing out of Andrew’s mouth was in order to start this deal, was to remove the negative posts that “you” (he pointed at me) created.
The deal they wanted was for trading in the Bronco for a Tremor F-150 that came from Triple Crown in Stephenville. The deal was to mark up the trade-in value from $63k to $69k and lower the Tremor value by $590. Keep in mind, my father-in-law bought the Bronco for $74k and owned it for nearly 3 weeks and had less than 1,100 miles on it.
Andrew’s argument was that regardless of how many miles are on it or how long the vehicle was owned for, it’s considered a trade-in. That point is understood, it’s just how the customer is taken care of in the first place - that is the issue.
I called out the dealership for being shady in this situation. It’s flat out wrong for how the customer is being handled. Trading in the Bronco was only brought up because of the dealership damaging the Bronco in the first place. My father-in-law said that the service manager could not guarantee that fixing the back door would not show up on the Carfax. Andrew stated that it would not show up because someone at the dealership wrecked his Bronco in over $7,000 in damages, and that was not on the Carfax. I told him to provide my father-in-law something in black and white with his signature that it would not show up on the Carfax. He said he would not do that.
Andrew threw out slanderous/defamatory/libelous/malicious accusations to discredit me while sitting there in front of him. He stated that “every time [I’m] there, there’s an issue and there has not been a single positive thing from [me].”
I’ve only been there with my father-in-law whenever he has had an issue with any of his Ford vehicles that were caused by Platinum Ford.
Andrew made a phone call to the GM, Adam. Adam could not do anything more. We got up from the table. Andrew shook my father-in-law’s hand and left.
UPDATE on 8/23/2023: My father-in-law ended up going back to Platinum Ford on 8/22/2023 to trade-in his Bronco for the truck. He states that this was his best viable option with the situation that he’s in.
The next day, the GM, Adam Vincze, screenshot my reviews from various platforms and sent them to my father-in-law, stating that the reviews have not been taken down. My father-in-law did not respond.
The following day, Adam again, reached out about the screenshots. My father-in-law stated that they would not be removed because 1) it is not his accounts that made the reviews on those various platforms, and 2) these are facts about the dealership rather than opinions. Adam proceeded to call my father-in-law and mention that he will have his attorney speak to the son-in-law (me) about the reviews since he sees it as defamation.
My father-in-law informed about what was said. Since this is now considered a threat to me, and that I’m a federal employee that works for the United States Attorney’s Office, and we do not respond to threats very well, I emailed Adam to send all legal matters to me at work and provided my work address.
JH
Jeff H.
Forney, TX
08/16/2023
0
Damage With Installation & Very Shady Business
I’m sharing on behalf of my father-in-law. 2 weeks ago, my father-in-law went to Platinum Ford and found a Bronco that he liked, but they were charging an additional dealer markup of $4,000. He was not willing to pay a markup, so he left. The salesman called my father-in-law and said that they’re willing to sell at MSRP. So, my father-in-law hid back up there to purchase it. Last week, he went back to Platinum for them to install the Console Vault and a table inside the back of the Bronco, and also check out a warranty situation with wind noise. Whoever did the installation of the table at Platinum ended up screwing in the screws too far where the screw bulged out of the panel of the back door. When it was time for my father-in-law to pick up the Bronco, they did not even mention that they damaged the panel until he brought it up to them. He was very disappointed and said that he wanted to trade it back in since they damaged it. They told him that they will buy it back from him for $7,000 less than he paid because he had it for 2 weeks and put 1,000 miles on it. Do not go to this dealership. They are really shady.
FP
Franceen P.
Terrell, TX
08/24/2022
0
Oil leak
I took my 2015 Ford Edge in took them 4wks left me with no car with a 18month old. Beg for a loaner car never got one. Month later oil leak not fixed now back in shop with same problem $2800 dollars later. Im so pissed right now.
SS
Scott S.
Scurry, TX
08/06/2022
0
Horrible service. Damage to vehicle.
Purchase two trucks from Platinum Ford. The brand new 2021 F250 has been a nightmare service with this dealership has been absolutely horrible. It needs a new fuel pump which will be number four. Number three only lasted 80 miles and took nine months to get. I get the truck back with grease prints all over the truck scratches on the truck they absolutely have no care for the customer or the vehicle. I’m at over 900 in tow expense. Every time this truck has been at this dealership I’ve been without a vehicle. Even though my warranty includes a loaner vehicle. So now the truck is sitting at the dealership we are being told it could be a year before I get a new pump. So I asked him about trading it in and they told me they cannot give me a value on the vehicle because they don’t know how long it will be broke down. So I arrived today to pick the vehicle up with a tow truck to take to another dealership that has no problem giving me a value on vehicle. Not surprised we walk into the sales department tell them we’re here to get the keys to the truck cause we’re gonna go trade it in not a word from any of them they gave us our key. $92,000 is the vehicle on their lot we were looking at purchasing it because they have no respect or care for their customers they are allowing that sell to walk out the door. Their service manager is the rudest person I’ve ever dealt with. and his straight lied to my face. They have absolutely lost my business I would suggest to anybody that knows me not to do business with Platinum Ford. Or any other dealership that is owned by that franchise.
RS
Ron S.
Haughton, LA
03/29/2022
0
Terrible communication and lies
Tried to buy a truck from Dylan, but could never get him to return our calls about a price on the truck we drove. After 3 days of trying to get a price we call and asked to speak to a manager. Eddie answers and tells us he’s the manager, so after my complaint and asking for a price, he tells me he’s sorry and that he’s not really the manager. When the manager finally gets on he gives me a price of 10k over sticker on a F-150. Shop around, I found several in the area selling at msrp.
SD
Sincro D.
Terrell, TX
08/16/2021
10
Great Dealership!
I had a great experience at Platinum Ford.
DT
dwayne T.
Terrell, TX
06/06/2021
Poor service
Retired looking for my truck. That truck that I’ve always wanted. Visited on a Saturday and the salesman was not interested in making a sale or even a future sale. Wanted a 2018-2020 F-350 etc. at his guy not only said he could not help. He neglected to get my name in the event one comes in. Sad.
No Recomendado
WV
Wendy V.
Burleson, TX
05/06/2021
Bad Customer Service
Not a great experience and we will not be buying a vehicle from here. My son is 18. We bought him a Dodge Challenger when he was 16, but he has started a company and needs a truck now. We told him to go find the truck he wants, get his car appraised and if the numbers work we will fill out an application online and get the financing done. This dealership wouldn’t give him the time of day, and wouldn’t allow him to test drive the vehicle. He even offered to let the sales representative drive, but he was unwilling unless his parents were there. He is an adult, but they treated him like a child. This isn’t the 80s where you have to play let’s make a deal with the greasy used car manager. We now buy cars over the internet. There was no reason they treated him like that. They need to update their sales process and learn how to treat customers.
No Recomendado
LH
Lenny H.
Garland, TX
01/24/2020
Salesmen with a police record
You need to run background checks on your salesmen. I was surprised to see that Juan Carlos Olvera and Juan Carlos Olvera Jr work there. They are even in your commercials. Do you have a habit of putting convicted criminals in your commercials? They are crooks with convictions for drugs, assault, DUI, credit card fraud and identity theft (stole identities of their customers). They were on the news for selling cars at Rayo Motors without titles and with air bags removed. People got hurt.
Look at cases in Dallas County (CC-18-06725-B, CC-11-05430-C, DC-13-05017, CC-05-12238-D), Rockwall County (1-18-1530, 3-06-146, 3-05-171, CI04-15, CR04-0333, 3-04-25, 3-04-256), and Van Zandt (12-14-00168). That's just a few of them. They were evicted in Rockwall twice, Garland twice, Dallas, and Edgewood. They trashed the commercial and residential properties before they were evicted. Stole everything they could.
When your customers give them their information for financing a car, they will steal their identity and rack up debt. And they will steal air bags out of the cars before they sell them. That's a fact. They've done it before, been caught, been in the news, been convicted in court over and over again.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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