I brought my car in about 2 & a half months ago because my front tires were making a loud rumbling sound when I went over 45mph. I explained this to the gentleman at the desk. He called back about an hour later saying that the technician who test drove it didn’t hear anything. I’ve had multiple people who rode in my car not only hear it, but comment on how bad it sounded. He suggested that maybe I needed new front tires because they were more worn than the back tires, and I was essentially dismissed. I ended up getting 4 new tires because no one could match my back tires, and it did nothing to solve the issue. When I finally took it to a different repair place about 2.5 months later, the technicians there immediately brought me back to show me that my left front tire was literally loose on the axel. All of my wheel bearings were bad and my front 2 control arms needed to be replaced. They said my tire could’ve come off at any time, and that I was very lucky that it hadn’t. Every technician there in the shop repeatedly said they had no idea how that could’ve been overlooked. That it was essentially impossible to miss.
I can only conclude that the technician who looked at it here was either unqualified or just plain negligent.
I would never recommend this repair shop to anyone.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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I can only conclude that the technician who looked at it here was either unqualified or just plain negligent.
I would never recommend this repair shop to anyone.