Horrible customer service with no regard for safety issues caused by Service Department @ Piazza Hyundai. Issues DID NOT exist until “serviced” by Piazza Hyundai in Limerick, PA for Anti-theft ignition recall.
After reading numerous complaints from women, I’ve decided to file a complaint with Hyundai headquarters and expect to see results with Hyundai case manager assigned.
1st visit 2020: 2016 Hyundai Sonata serviced at Piazza Hyundai for anti-theft recall no other issues at the time. Service Dept “addressed” anti-theft with stickers and disabling ALL car locks.
2nd visit: Reported issue to be serviced. The technician was not able to resolve door locks that no longer work by key fab and by interior locks. Waited for hours in the service dept for simple computer fix to be told that a door lock kit needed to be ordered to fix issue. Uber offered for return trip home; no loaner available.
Now technician troubleshooting door locks created MORE safety issues including disabling seatbelt indicator, auto-lights no longer work, intermittent windshield wipers, and oil light indicator. Owner’s key fab was replace with service dept key and owner’s key fab was never returned.
3rd visit: Car returned for installation of door lock kit. Also left message upon drop off detailing what needed to be addressed and to use owner key fab that was held by service dept. No follow call received and appeared as the car was not worked on. Picked up car that evening. Next day service responds to my inquiry about status of car repair to advise me that my car was ready to be picked up while I am driving it to work!
Another message left with service dept to relay frustration with customer service and ongoing issues not being resolved. Intended to turn car over to college student but not able to with safety issues. Again, no response and no regard for safety issues CAUSED by Service Department @ Piazza Hyundai in Limerick PA.
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After reading numerous complaints from women, I’ve decided to file a complaint with Hyundai headquarters and expect to see results with Hyundai case manager assigned.
1st visit 2020: 2016 Hyundai Sonata serviced at Piazza Hyundai for anti-theft recall no other issues at the time. Service Dept “addressed” anti-theft with stickers and disabling ALL car locks.
2nd visit: Reported issue to be serviced. The technician was not able to resolve door locks that no longer work by key fab and by interior locks. Waited for hours in the service dept for simple computer fix to be told that a door lock kit needed to be ordered to fix issue. Uber offered for return trip home; no loaner available.
Now technician troubleshooting door locks created MORE safety issues including disabling seatbelt indicator, auto-lights no longer work, intermittent windshield wipers, and oil light indicator. Owner’s key fab was replace with service dept key and owner’s key fab was never returned.
3rd visit: Car returned for installation of door lock kit. Also left message upon drop off detailing what needed to be addressed and to use owner key fab that was held by service dept. No follow call received and appeared as the car was not worked on. Picked up car that evening. Next day service responds to my inquiry about status of car repair to advise me that my car was ready to be picked up while I am driving it to work!
Another message left with service dept to relay frustration with customer service and ongoing issues not being resolved. Intended to turn car over to college student but not able to with safety issues. Again, no response and no regard for safety issues CAUSED by Service Department @ Piazza Hyundai in Limerick PA.