I took my car in for an alignment I bought through Groupon. They told me 40 minutes, but while I was waiting I noticed my car was gone. They’d taken it out for a test drive without telling me. That made me really uncomfortable. Then after the alignment, the steering wheel was off center and the car pulled to the right. I had to go back and waste almost two more hours to get it corrected. Poor communication, poor quality control. I won't be returning.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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