I recently had an exceptional experience purchasing my TRX from Performance Chrysler Dodge Jeep Ram. From start to finish, it was a perfect 10/10 experience, largely due to the outstanding efforts of my sales representative, Sam. He consistently went above and beyond, ensuring that all my questions were promptly answered and addressing any concerns I had. Even when there were minor communication hiccups, Sam's professionalism, apologetic nature, and dedication to making things right were truly commendable.
Throughout the process, Sam kept me in the loop with an abundance of photos and videos, providing transparency and making me feel involved every step of the way. A true testament to his commitment, Sam even came in on his day off to oversee the loading of my vehicle onto the transport, ensuring that everything proceeded smoothly.
Beyond Sam's efforts, I was pleasantly surprised when the General Manager, JB, personally reached out after hours on a Saturday to express his gratitude for my purchase and to check if I had any additional inquiries.
The positive experience continued when I worked with Ali, the finance expert at Performance CDJR. Ali's proficiency made the entire financing process seamless and hassle-free. She ensured all my concerns were addressed, making me feel confident and informed throughout.
The highlight of the experience was the installation of the Mopar deployable side boards. Performance CDJR's commitment to customer satisfaction shone through as they went the extra mile, overnighting two sets to make up for a small oversight. The installation process was expedited, and I was amazed when the technician sent me a detailed video outlining every step of the installation.
In sum, my experience at Performance Chrysler Dodge Jeep Ram was exceptional from the moment I stepped in. Sam's dedication, JB's personal touch, and Ali's expertise combined to make my purchase unforgettable. The dealership's commitment to customer satisfaction was evident in every interaction, culminating in the flawless installation of my vehicle's enhancements. I wholeheartedly recommend Performance CDJR to anyone seeking not only a remarkable vehicle but also an outstanding customer experience.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.
Throughout the process, Sam kept me in the loop with an abundance of photos and videos, providing transparency and making me feel involved every step of the way. A true testament to his commitment, Sam even came in on his day off to oversee the loading of my vehicle onto the transport, ensuring that everything proceeded smoothly.
Beyond Sam's efforts, I was pleasantly surprised when the General Manager, JB, personally reached out after hours on a Saturday to express his gratitude for my purchase and to check if I had any additional inquiries.
The positive experience continued when I worked with Ali, the finance expert at Performance CDJR. Ali's proficiency made the entire financing process seamless and hassle-free. She ensured all my concerns were addressed, making me feel confident and informed throughout.
The highlight of the experience was the installation of the Mopar deployable side boards. Performance CDJR's commitment to customer satisfaction shone through as they went the extra mile, overnighting two sets to make up for a small oversight. The installation process was expedited, and I was amazed when the technician sent me a detailed video outlining every step of the installation.
In sum, my experience at Performance Chrysler Dodge Jeep Ram was exceptional from the moment I stepped in. Sam's dedication, JB's personal touch, and Ali's expertise combined to make my purchase unforgettable. The dealership's commitment to customer satisfaction was evident in every interaction, culminating in the flawless installation of my vehicle's enhancements. I wholeheartedly recommend Performance CDJR to anyone seeking not only a remarkable vehicle but also an outstanding customer experience.