Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Another full week went by. Still no updates. I called multiple times with no answer and no returned calls. Days later, I called again—four times in one day—and was completely ignored. So I showed up in person.
My car was sitting exactly where I left it. No work done. Not even touched.
Mike’s explanation? “I’ve been super busy.” And then he gave me a vague “hopefully next Monday or Tuesday.” After weeks with zero progress and no communication, “hopefully” wasn’t good enough—especially when I was relying on a borrowed vehicle just to get around.
I took my keys back and moved my car to a shop that actually communicates and respects its customers.
If you ever have any bad experience with this shop, he will always put the blame on you, the customer. Just look at the previous responses to the reviews on google.