Patriot Auto Repair, a family-owned, veteran-owned and operated general automotive repair shop, has proudly served Colorado Springs since 2012. Meeting all your automotive needs under one roof does not get simpler than coming down to our master ASE-certified general maintenance and repair shop. Whether you are coming in for routine Patriot Auto Repair, a family-owned, veteran-owned and operated general automotive repair shop, has proudly served Colorado Springs since 2012. Meeting all your automotive needs under one roof does not get simpler than coming down to our master ASE-certified general maintenance and repair shop. Whether you are coming in for routine service, such as having a battery replaced or your brakes checked out, or a more intensive service, such as a BG flush or suspension and steering work, Patriot Auto Repair has you covered. Call our shop at (719) 694-1887 to speak with one of our expert auto technicians and to schedule an appointment today. ...more
We appreciate your long-standing loyalty to Patriot Auto Repair, and we're genuinely sorry to hear about the issue with your Dodge Journey. It's never what we want to hear—sort of like finding out your favorite restaurant has run out of your beloved dish. The frustration you're feeling is understandable, especially after investing time and money into repairs. We believe in accountability and would like to get to the bottom of this. It sounds like there was a miscommunication somewhere along the way, and we want to rectify it. Our goal is to provide top-notch service, not create new problems. It’s important for us to figure out what happened and ensure you leave feeling satisfied. Transparency is key, and we want to make sure any future interactions are smoother. If you could, please reach out to us directly so we can address your concerns properly. Your experience matters to us, and we're here to help find a resolution.
Hey Anna, this is Todd, the owner of Patriot Auto. I understand we had an issue that you were displeased with. I take every customers concern seriously and did investigate what had happened. Looks like there was a communication issue that was resolved and we appreciate you giving us a chance to resolve it. Looking forward to a long relationship with you and Chris. If you ever have any other issues I've instructed Bethany to give you my cell number and I will handle it personally. Thank you for your continued business.
I must say it deeply saddens me that we have been loyal customers for years. We take both of our cars to you. First time something happens to our vehicle, an issue a vehicle NEVER had until after leaving your shop. Today you're charging us $125 just to LOOK at it.
I'm just wondering, is there any other customers who have recently experienced this? If you have taken your vehicle in to be worked on. Then getting it back with an issue you didn't have prior to taking it in? THEN being charged $125 for them just to LOOK at it again...