Parkway Volkswagen

Puntuación Promedio

4.0

(13 Reseñas)

-100

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ReScore Reseñas^™

ReScore

Reseña Original

Total de ReScores^™

5.0

Promedio de ReScores^™

-100

Puntuación Neta de Promotores ^®

Detalles del Negocio

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Since March 2009, Parkway has providing Volkswagen vehicles to our neighbors in Valencia and dozens of nearby communities. "Volkswagen" means "the people's car" for a reason, and already I've seen the difference that VW quality, safety, and performance can make in a customer's life. Just in the last couple years, several of the vehicles Since March 2009, Parkway has providing Volkswagen vehicles to our neighbors in Valencia and dozens of nearby communities. "Volkswagen" means "the people's car" for a reason, and already I've seen the difference that VW quality, safety, and performance can make in a customer's life. Just in the last couple years, several of the vehicles in our Valencia Volkswagen lineup have garnered national awards from drivers and analysts alike. Awards for Vehicle Satisfaction (the '09 Tiguan), Top Safety (the '09 CC) and even World Car of the Year (the 2010 Golf), are just a few. Those awards look great on paper, but even more, they echo what we're experiencing every day when we help a driver find exactly the vehicle they're looking for. The VW lineup is a strong one, and it really does have something for everybody: professional sedans, compacts, and modern wagons; reliable family vehicles; and a couple of convertibles and special edition vehicles, too. Like the awards show, Volkswagen never fails to deliver where it matters most of all- on the road. Pairing world-renowned German engineering with a strong forward view of design and fuel efficiency, plus a commitment to excellent safety standards, Volkswagens are cars we feel very good about selling our customers. Plus, with benefits like the Volkswagen Carefree Maintenance Program, they're cars our customers feel good about buying. We could go on about the great things Volkswagen brings to the drivers and customers we serve every day. But at a certain point, you just have to let the vehicles speak for themselves. Whether you're a life-long Volkswagen enthusiast, or new to the brand, please stop by our Valencia Volkswagen dealership and say hi. We'd love to help you out with service or parts, set you up to test drive a new VW, answer any questions you have, or just get to know you and introduce ourselves. ...more

Categorías

Concesionario VW, Concesionario de coches nuevos, Reparación de automóviles

Contacto

(661) 877-9047

Horarios de Negocio No Proveídos

24075 Magic Mountain Pkwy Valencia, CA 91355

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Reseñas de Parkway Volkswagen's

4.0

(13 Reseñas)

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Reseñas Recientes

Marcie Q.

Santa Clarita, CA

ReScore Reseña™

04/30/2018

Stellar Customer Service

The next day after I posted my review of my experience at Parkway Volkswagen, I received a call from Customer Relations Manager, Carol Miller. I have to say that by the end of our conversation, my opinion of this dealership took a 180. I went from feeling extremely frustrated to happy all in a matter of five minutes. I’ve never experienced an establishment that actually reads their reviews and takes action to win back the trust of their customers. Just responding by saying sorry within my review was not enough. I was thoroughly impressed that Carol gave me a call and actually listened to my story and sympathized with my experience. I was given a refund for the services. Even though the refund was provided, what really stood out to me was the warm, sincere and genuine interaction I had with both Ramez and Carol. They are the reason why I would take my car back to Parkway Volkswagen for my next service. I would like to thank everyone who helped me the 2nd time around, a completely different experience.

Recomendado

Reseña Original

04/22/2018

Gross Negligence

I am new to Santa Clarita so I decided to take my 2014 Volkswagen Passat to Parkway instead of Galpin for my oil change. I figured this would be my new dealer for my services for the sheer convenience of this dealership being practically in my backyard and they appeared to have great reviews. I made an appointment online and took my car in on Saturday. Everything went well, my service adviser Ramez Manious was friendly, the services only took about 40 minutes and I was in and out of there within 45 minutes. I drive home ( 2 miles away) and during that time, my car appears to be fine. A few hours later, I'm driving with my mom and 1 year old daughter and I notice that my car is starting to shake and sputter and the engine light comes on. When the vehicle comes to a stop, it feels like it's going to shut off. Naturally, I'm concerned something is terribly wrong with my car. I drive back to the dealership with my family still in the vehicle at about 4:30 PM. The service department is closed. So, I walk into the main lobby and speak to the receptionist. I advise that I got an oil change earlier in the day now my car is shaking and sputtering and I do not feel safe driving my car back home the way it is with my daughter in the car. The lady behind the desk nonchalantly says, there's nothing she can do because the service department is already closed and I should come back on Monday during service hours. She then picks up a call and dismisses me as if the problem was resolved. At this point I am panicking because I have my family in the car and no one inside this dealership is willing to help me and I cannot continue to drive my car without knowing what is wrong, I didn't want to make matters worse. As I leave the main lobby and walk back to my car, I catch Ramez outside of the service office. I am so happy to see him! At this point I have him check my car. When he lifted the hood, he saw that someone within the service team forgot to put my oil cap back on!!! Now, I have to take time off work to take my car in again on Monday, to have it fixed. As much as I wanted to like Parkway Volkswagen, I feel as if I cannot trust their work. l'll have to continue my services at Galpin.

No Recomendado

CAROL M., Service de Parkway Volkswagen respondió el 04/23/2018 04:16 PM

We are sorry for all the issues you experience with our service team. We will be contacting you as soon as possible. We will be in touch. Thank you!

Carol Miller
Customer Relations Manager
661-288-7628

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