I walked in June 8th 2022 looking to purchase a new Elantra. It was a normal transaction up to the point in which I asked for an “out the door price.” The salesman told me to wait while he spoke with someone. When he returned the entire tone of the conversation shifted and they got very short/rude stating: “We are a community based dealership and don’t appreciate when people like you come in wanting to compare numbers. You can shop around and we will match any other dealer’s price.” I asked if they could any numbers on financing but it was at this point the salesman in one complete motion stood up, smacked the desk, and said “I can’t help you. You can leave now,” in a very aggressive voice. If this is how the dealership treats their customers then I am shocked they are still in business. I hope the dealership re-evaluates how they train their salesmen as no customer should experience what I did.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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