We are Buying a car from your shop. Your sales people like Todd and Gino are great, however your sales manager is NOT. Bad attitude, very poor attention to detail. My car was delayed a lot, I made two trips to deliver ship only for him to tell me it would be ready in 40 minutes. When I asked him to call me when it was done he refused and told me to just come in, it will be done in 40 minutes.
With a lot full of cars you may consider getting a better manager.

Robert O.

Ojai, CA

06/02/2023

Categoría: Service

Solid, Responsive, and Considerate Customer Support

On my way home from the gym, after making a stop, I experienced a dead battery on my 19,000+ mile Kona EV. I was in Oak View where I had the battery jump started, and headed nonstop to the Service Dept in Oxnard----not a trip I ever expected to make that or any other day. I was still in my gym clothes. At the service dept. I explained what happened to customer service rep Rolando Reyes, who told me that because they were a bit shorthanded and it was time--I would have a fair wait ahead of me. I asked him if there was anyplace I could buy some food for lunch---and he offered to drive me to a closeby Subway to buy food for lunch. His going out of his way and giving up part of his lunch hour to help me out this way was a very special example of above and beyond customer service extraordinaire!...And after the battery was tested and ultimately failed service manager J.J. Delgado authorized installation of a new battery, and I was finally able to drive home to Ojai. So thanks to Rolando and J.J. what could have turned to have been a total ordeal---was resolved with courtesy, efficiency AND kindness! These are really good guys!

Carmelita P.

Oxnard, CA

2021 Hyundai Palisade

04/04/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Safety recall. Prompt work.

Taking Care of palisade!!

JESUS D., Service Manager de Alexander Hyundai of Oxnard respondió el 04/13/2022 11:06 AM

Thank you for the great rating.

JJ Delgado
Service Manager
805-751-4680 ext.350

Cliente verificado

Camarillo, CA

2019 Hyundai Santa Fe

04/04/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great service

Easy check in. Text communication with the status of your car. Washed every time. Quality repairs.

JESUS D., Service Manager de Alexander Hyundai of Oxnard respondió el 04/13/2022 11:11 AM

Thank you for the great rating.

JJ Delgado
Service Manager
805-751-4680 ext.350

Joyce H.

Thousand Oaks, CA

2020 Hyundai Santa Fe

04/02/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Never disappoints.

Diane is my service writer and I request her because she takes time to listen to any questions I have. When the service is completed she again takes time to explain what was done and if there is any future service needed. I also want to mention J.J. Delgado, I come to Alexander dealership because I trust him and know he will always be honest and also answers any questions I have. I drive from Thousand Oaks, even with todays gas prices because nothing is more important than being able to trust the dealership you bring your car to. I also want to thank the mechanics I never get to meet but always take good care of my car. I have never had a bad experience there and I've been coming for a long time. Thanks again

JESUS D., Service Manager de Alexander Hyundai of Oxnard respondió el 04/13/2022 11:13 AM

Thank you for the great rating Joyce. See you next service.

JJ Delgado
Service Manager
805-751-4680 ext.350

Cliente verificado

Oxnard, CA

2015 Hyundai Genesis

03/27/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Oil change and wheel balancing

Great job! Very thorough, good communication, and better pricing than 3rd party locations.

JESUS D., Service Manager de Alexander Hyundai of Oxnard respondió el 03/29/2022 08:37 AM

Thank you for the great rating. Apologize for the long check in time. We are working on getting customers checked in a bit faster. Hopefully by next visit it won't be a long wait. We will be going through a remodel in late April/early May and will have a different looking building prestty soon.

JJ Delgado
Service Manager
805-751-4680 ext.350

Cliente verificado

Oxnard, CA

2019 Hyundai Kona

03/22/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

too long waiting to check in

I was the only one waiting and no one checked me in for quite some time. The dealership had my car for too long. I was rushed to check out and did not get an estimate I had requested.

JESUS D., Service Manager de Alexander Hyundai of Oxnard respondió el 03/23/2022 06:06 PM

Thank you for taking the time to rate us and going over your visit with me. See you next service visit.

JJ Delgado
Service Manager
805-751-4680 ext.350

Kyle B.

Ventura, CA

2014 Hyundai Sonata

03/17/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service review

Great review

JESUS D., Service Manager de Alexander Hyundai of Oxnard respondió el 03/18/2022 12:00 PM

Thank you for the great rating.

JJ Delgado
Service Manager
805-751-4680 ext.350

George P.

Oxnard, CA

2013 Hyundai Azera

03/11/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service was completed on time the same day

All the problems were taken care of they have a very knowledgeable personnel
THX

JESUS D., Service Manager de Alexander Hyundai of Oxnard respondió el 03/11/2022 04:36 PM

Thank you for the great rating.

JJ Delgado
Service Manager
805-751-4680 ext.350

Cliente verificado

Oxnard, CA

2015 Hyundai Sonata

03/11/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

JESUS D., Service Manager de Alexander Hyundai of Oxnard respondió el 03/11/2022 08:25 AM

Thank you for the great rating.

JJ Delgado
Service Manager
805-751-4680 ext.350

Gloria J.

Camarillo, CA

2017 Hyundai Veloster

03/04/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Overall I continue to be pleased with the work on my vehicle. I always rave to others how much I love and enjoy my Veloster.

As stated in the Review title. I am overall very pleased with the service.

JESUS D., Service Manager de Alexander Hyundai of Oxnard respondió el 03/07/2022 09:07 AM

Thank you for the great rating.

JJ Delgado
Service Manager
805-751-4680 ext.350

Alexander L.

Ventura, CA

2022 Hyundai Sonata

03/02/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Good service

I’ve been coming here for service for years and they’ve always done a solid job at a fair price.

JESUS D., Service Manager de Alexander Hyundai of Oxnard respondió el 03/03/2022 09:09 AM

Thank you for the great rating.

JJ Delgado
Service Manager
805-751-4680 ext.350

Cliente verificado

Moorpark, CA

2022 Hyundai Elantra

02/28/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Warranty Oil Change

Over all a good experience for a warranty oil change

JESUS D., Service Manager de Alexander Hyundai of Oxnard respondió el 03/01/2022 08:37 AM

Thank you for taking the time to rate us and for the score.

JJ Delgado
Service Manager
805-751-4680 ext.350

Sana K.

Pasadena, CA

2015 Hyundai Sonata

02/18/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Awesome service!

Ron was great to work with! He took the time to explain all the services my car needed and why they were needed, which was very helpful as a young adult just getting familiar with car servicing. He even offered me a discount.

I would definitely come back. He was personable, efficient, and knowledgeable.

JESUS D., Service Manager de Alexander Hyundai of Oxnard respondió el 02/23/2022 01:02 PM

Thank you for the great rating.

JJ Delgado
Service Manager
805-751-4680 ext.350

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