Greenway Hyundai Orlando is Central Florida's premier Hyundai dealership. From oil changes to transmission replacements, our service center is staffed with expert technicians and are dedicated to maintaining top tier customer service, for both new and pre-owned car buyers! We look forward to helping you keep your vehicle in tip-top Greenway Hyundai Orlando is Central Florida's premier Hyundai dealership. From oil changes to transmission replacements, our service center is staffed with expert technicians and are dedicated to maintaining top tier customer service, for both new and pre-owned car buyers! We look forward to helping you keep your vehicle in tip-top condition. ...more
I do not speak English, and at no point I was provided with a written draft or pre-contract on paper to read and review carefully before signing on the tablet. Even after I had signed everything, the manager gave me just a USB drive; consequently, I was unable to read the documents even at the very end of the process. The process that day was extremely lengthy—spanning from 9:30 AM to 6:00 PM—and fraught with various obstacles. These included the blocking of my debit card access due to five attempted transfers—each for $897.83—initiated by the manager at the time which wasn't justified, given that the down payment was $4,000; furthermore, this incident forced me to visit a bank branch in person escorted for an employee to withdraw the necessary cash. I consider the purchasing process at Greenway Hyundai Orlando was entirely lacked transparency or something worse and I really regret this purchase every day. In addition, the salesperson told me that the first payment would be on May 30, but the financial company notified me the first payment was due on April 30 which affected severely my current monthly budget.
I called them many times and never had a response. On April 10 I sent them a letter explaining my disagreement and claiming a refund of the downpayment and I wanted to return the car. Obviously they refused, instead they offered me a full refund of the maintenance plan with Power Protect and send the amount to the car lender, I accepted but they did nothing during a whole month until yesterday May 06 after I escalated it. They just notified me that the refund will be processed in 6-8 weeks, meanwhile the lender continues applying interests to the whole amount.
On top of that, the same week after the purchase, the car insurance company notified me stating that the vehicle requires a tire rotation—since the last one was due on October 23, 2025; also the car has started to make many strange noises and moves when driving, the break pedal make sounds when stopping and start to drive, the screen unexpectedly turns off and I can't see the rear camera when I drive in reverse which is a real risk to me and other people, The check engine light is "on" and I really start to feel unsafe. That means they sold me a car out of update maintenance, who knows what its real condition is. Supposedly this dealership is a big serious company, but how is possible that the car starts to fail in less than a month after purchased? For them this is an insignificant case but for me, a senior widow that survive pay to pay check this is a nightmare, all because I had the bad luck with a dishonest manager. I'm looking for counseling and will try to escalate to other instances, TV and media should know what kind of bad practices company Greenway Hyundai Orlando do and people avoid them.