Taylor and Norman are the best, most honest mechanics I've ever encountered. My experience:
Two weeks ago my check engine light came on. I have an OBD2 scanner so I identified the codes. One was a bit strange, so I called. Taylor graciously took about 10 minutes out of his day to look up the codes and talk to me about the issues I was experiencing. There was a service bulletin out for one of them, so he recommended I go to the dealership for it. Major points for honesty here - he sent my business somewhere else that was better equipped to properly diagnose the issue.
The dealership gave the diagnostic report and quoted me $1800(!) to replace the MAF sensor and throttle body. These aren't difficult to do, so I said no thanks and paid the diagnostics fee, figuring I could do the repair myself. I bought an OEM MAF sensor and some cleaner for the throttle body, but my drill wasn't strong enough to remove the screws holding the throttle body in place.
That's when I brought my car in and spoke to Norman. At this point about 2 weeks had passed since my initial call. He actually remembered when I called Taylor just from overhearing his half of the conversation. I was really impressed by this, these shops can get really busy.
In addition to installing the MAF sensor and cleaning/relearning the throttle body, I also had them do my oil change and tire rotation, and replaced the serpentine belt. I won't say the final bill but they came in more than $1000 lower than the dealership's quote, even including the additional work.
This is actually my second time here, the first was a few years back when I asked for a mechanic's check on two used cars I was considering buying. They warned me off one because of issues with the make and model that had caused a string of recalls. On the other they showed me evidence of an accident/partial suspension rebuild that wasn't on the Carfax report, which I used to negotiate a lower price with the seller. That second car is the same one I brought in this time.
They absolutely have my business for as long as I'm driving.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Cliente Verificado
Two weeks ago my check engine light came on. I have an OBD2 scanner so I identified the codes. One was a bit strange, so I called. Taylor graciously took about 10 minutes out of his day to look up the codes and talk to me about the issues I was experiencing. There was a service bulletin out for one of them, so he recommended I go to the dealership for it. Major points for honesty here - he sent my business somewhere else that was better equipped to properly diagnose the issue.
The dealership gave the diagnostic report and quoted me $1800(!) to replace the MAF sensor and throttle body. These aren't difficult to do, so I said no thanks and paid the diagnostics fee, figuring I could do the repair myself. I bought an OEM MAF sensor and some cleaner for the throttle body, but my drill wasn't strong enough to remove the screws holding the throttle body in place.
That's when I brought my car in and spoke to Norman. At this point about 2 weeks had passed since my initial call. He actually remembered when I called Taylor just from overhearing his half of the conversation. I was really impressed by this, these shops can get really busy.
In addition to installing the MAF sensor and cleaning/relearning the throttle body, I also had them do my oil change and tire rotation, and replaced the serpentine belt. I won't say the final bill but they came in more than $1000 lower than the dealership's quote, even including the additional work.
This is actually my second time here, the first was a few years back when I asked for a mechanic's check on two used cars I was considering buying. They warned me off one because of issues with the make and model that had caused a string of recalls. On the other they showed me evidence of an accident/partial suspension rebuild that wasn't on the Carfax report, which I used to negotiate a lower price with the seller. That second car is the same one I brought in this time.
They absolutely have my business for as long as I'm driving.