I do not recommend this dealership. My father recently purchased a new 2023 Hyundai Kona S for $35,000 and traded in his Mini Cooper S, which had only 39,000 miles. However, the dealership appraised the Mini Cooper S for only $16,000, significantly undervaluing it. Additionally, unlike other dealerships, they did not provide free floor mats for the 2023 Hyundai Kona. Instead, they asked for an additional $150 for the floor mats. This experience left us feeling deceived and taken advantage of. Overall, I cannot recommend this dealership due to their low trade-in offer and questionable practices.

Eyad A.

Pomona, CA

04/09/2023

Categoría: Service

Runaway fake reviews by Mr. Labib

Worst experience ever back on December 27, 2022 to call regarding recall on my vehicle was advised from Mr. Roberts to bring it in and he will be covered hundred percent after they check the Vin number and everything take my vehicle there no contact back call almost every other week. I was calling checking the status, and the answer was always We're still waiting on answer from Hyundai. This is the response, if I get to speak to somebody or I have to leave a message on march received a call your vehicle not covered under warranty. Come pick it up. Make an appointment to go pick it up with a TowTruk I have to pay for diagnostic. After getting the paperwork, go to pick up my vehicle, find my vehicle damage. find parts missing out of my vehicle. Got back to the office to speak to Mr. Ahmad he checked the picture they have on file when the vehicle was dropped off there was no damage on them. He advise me to contact the manager regarding this damage I go back to the office to speak to Mr. Robert regarding that he say leave the vehicle and my manager will call you tomorrow. Left the vehicle two days later. No call contact the GM left him a message send him pictures when the tow truck was picking up the vehicle from my house showing there is no damage. Supposedly he was going to check the cameras and get back to me cabinet for hours later got back to me. I owe him for three months worth of storage either I bake it up my vehicle, or I be the storage fee, dishonest and lying and scammers go pick up my vehicle. I have a document so they replaced the evaporator canister at the spot on the top of the TowTruk if up canister wasn't replace contact Mr. Labib. He play the stupid he don't know what does that item is and telling me to take my business somewhere else after they got paid for that and when Mr. Labib spoke to me we have a really good Google and yelp reviews 3 1/2 stars it's not a good yelp reviews with over 400 bad reviews covered up on yelp saying they are not recommended a scammer like you. He know to fake reviews.

Chris J.

Fontana, CA

07/27/2022

Categoría: Service

Horrible & deceitful customer service!

I had my vehicles turbo replaced at Ontario Hyundai to the toon of approximately $2,400 on March 8, 2022. I had a couple of issues with being contacted about my vehicle being finished and ready for pickup as well as my hood not properly being secured when I picked up my vehicle.

I expressed my concerns in my first customer service survey. I was contacted by Jeanette (Customer service rep/advisor) who offered me a FREE service and a free full tank of gasoline for my inconvenience. She asked me to resubmit a customer service survey at which time I obliged and gave an updated customer satisfactory response survey.

A couple months later I attempted to contact Jeanette by phone to find out about getting an alignment on my vehicle, in which I left a voicemail. Not receiving a call back I sent her an email. She responded a couple days later and informed me that they were booked for the next couple of weeks. I responded to her email by asking if a specific date was ok to take my vehicle in for the “free” complimentary service and tank of gas. Once again I did NOT receive nor have I to this day received a response to my emails if phone calls.

I emailed once again but I have yet to receive a phone call or email from Jeanette or anyone from Ontario Hyundai!

This is absolutely horrible customer service and is completely unacceptable to treat customers in this manner! Like the saying goes, if you treat your customers fair and kindly they will tell friends and family. But if you treat a customer poorly, they will tell EVERYONE as well as post negative reviews on YELP and every other social media platform.

Amy B.

San Bernardino, CA

06/28/2022

Categoría: Service

Call backs

I'm happy to have my car fixed and back ☺️.
But the phone tag with the advisor's wasn't best. Apparently no one on Saturday could have given me a call about my car. Even as simple as your car is going to looked at ____ or something.... But Chelsea she was helpful. Got my car fixed with all that's covered under warranty, thanks.
Thanks service team.
One other thing my dash camera was unplugged... Hmmm ?? over still made my day...

Sue B.

Upland, CA

05/26/2022

Categoría: Service

New purchase

Thankyou Brandon and Anthony⁰ for your patience and support while purchasing our new Kona. Ralph and I love our new Kona limited. We are very happy with Ontario Hyundai, awesome!

Sue B.

Upland, CA

05/26/2022

Categoría: Service

New purchase

Thankyou Brandon and Anthony⁰ for your patience and support while purchasing our new Kona. Ralph and I love our new Kona limited. We are very happy with Ontario Hyundai.

Enrique L.

Covina, CA

05/08/2022

Categoría: Service

Ontario Hyundai is awesome!

Patrick and Dennis and Jane were great! I bought the car I always wanted for a great price! Thank you for the excellent service! I highly recommend you guys! 5 stars!

Cliente verificado

Rancho Cucamonga, CA

2022 Hyundai Santa Fe

04/06/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Ontario Hyundai is the best!

I walked in without an appointment for an oil change and received such great and fast service. I was pleasantly surprised when they had my vehicle ready so quickly. I will definitely be brining my vehicle here from now on.

Jeanette O., Customer Experience Manager de Ontario Hyundai respondió el 04/06/2022 12:16 PM

Thank you for the detailed and positive feedback! We are very pleased to hear Chelsea and our service team exceed your expectations. Customer satisfaction is our top priority! We value your business and look forward to seeing you during your next service interval.

Take care and have a great afternoon!

Jeanette Orozco
Customer Experience Manager
909-457-2782
Jeanette@oremorautomotivegroup.net

Cliente verificado

Rancho Cucamonga, CA

2018 Hyundai Tucson

04/04/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Best service!

Got quick appointment. Came in for service and advisor was very knowledgeable.

Jeanette O., Customer Experience Manager de Ontario Hyundai respondió el 04/05/2022 09:38 AM

Thank you for the positive feedback! We are very pleased to hear our service team exceed your expectations! We strive to provide efficient and reliable service. We value your business and look forward to seeing you during your next service interval.

Take care and have a great day!

Jeanette Orozco
Customer Experience Manager
909-457-2782
Jeanette@oremorautomotivegroup.net

Elana B.

Fontana, CA

2021 Hyundai Elantra Hev

04/02/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service was great at the beginning….However

The time my car was left at the dealership was unacceptable.
I had to call to check on my car. I wonder how much longer it would have taken for anyone to call me and let me know when my car was ready. After I was placed on hold, I was told the service advisor will call me back. Instead I received a text. Then I had to call to have a Lyft driver to pick me up.

Jeanette O., Customer Experience Manager de Ontario Hyundai respondió el 04/04/2022 09:50 AM

Thank you for sharing your service experience with us, Ms. Brown. We are disappointed to hear we did not meet your expectations, I will follow up with Anthony and our Service Director. We will contact you shortly.

Jeanette Orozco
Customer Experience Manager
909-457-2782
Jeanette@oremorautomotivegroup.net

Joseph T.

Rancho Cucamonga, CA

2022 Hyundai Ioniq Hev

04/01/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

great service and staff

my whole experience was a delight.
my only complaint was the scheduling problems I experienced

Jeanette O., Customer Experience Manager de Ontario Hyundai respondió el 04/01/2022 03:09 PM

Thank you for taking the time to share your service experience with us, Mr.Torres. We are very pleased to hear Chelsea exceeded your expectations! Appointments always take priority, we try our best to accommodate our guests by providing flexible appointment availability. We appreciate your feedback and look forward to seeing you during your next service interval.

Take care and have a great afternoon!

Jeanette Orozco
Customer Experience Manager
909-457-2782
Jeanette@oremorautomotivegroup.net

Frank R.

Ontario, CA

2021 Hyundai Elantra

03/30/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great customer service

SPENCER HAS ALWAYS BEEN GIVING ME 5 STAR SERVICE HE TAKES CARE OF ME WHEN I GO IN FOR SERVICE HE IS A GREAT GUY HE MAKES THE CHECK IN FAST AND EASY

Jeanette O., Customer Experience Manager de Ontario Hyundai respondió el 03/30/2022 04:56 PM

Thank you for being a loyal customer, Mr.Roldan. We are very pleased to hear Spencer and our service team exceed your expectations! We strive to provide efficient and reliable service. We value your business and look forward to seeing you during your next service interval.

Take care and have a great evening!

Jeanette Orozco
Customer Experience Manager
909-457-2782
Jeanette@oremorautomotivegroup.net

Car M.

Ontario, CA

2017 Hyundai Tucson

03/29/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

Great service

Jeanette O., Customer Experience Manager de Ontario Hyundai respondió el 03/29/2022 02:25 PM

Thank you for the 5-star review! We are very pleased to hear Robert and our service team exceed your expectations! We strive to provide efficient and reliable service. We value your business and look forward to seeing you during your next service interval.

Take care and have a great afternoon!

Jeanette Orozco
Customer Experience Manager
909-457-2782
Jeanette@oremorautomotivegroup.net

Nancy J.

Norco, CA

2013 Hyundai Elantra

03/25/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

Chelsea has always provided me with excellent service.

Jeanette O., Customer Experience Manager de Ontario Hyundai respondió el 03/29/2022 10:07 AM

Thank you for being a loyal customer, Ms. Jefferson. We are very pleased to hear Chelsea and our service team exceed your expectations! We strive to provide efficient and reliable service. We value your business and look forward to seeing you during your next service interval.

Take care and have a great day!

Jeanette Orozco
Customer Experience Manager
909-457-2782
Jeanette@oremorautomotivegroup.net

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