I just spent an entire day making a deal on an F-150, filling out a credit application only to have them bait and switch the purchase agreement on me last minute. I received two purchases agreements that matched the correct TOTAL MSRP on the window sticker of the vehicle only to have them to tell me they made a mistake and bump up the MSRP by $2500! They are artificially inflating MSRP prices by adding back in factory package discounts... So not only are they deceiving customers into thinking they're getting a better deal than they actually are... they are providing and agreeing to deals only to back out minutes later! They even had the nerve to tell me that I should be grateful that they told me this now instead of when I drive 3 hours to pickup the vehicle. I will be reaching out to FORD, STATE AG, and every other agency that protects consumers. Curtis Walter (GM) was very rude and refused to honor the two purchase agreements that were sent to me. He then proceeded to HANGUP on me because he was done "talking to me". Mind you, I never cussed or was rude--just furious that they would not honor the original purchase agreement that had the correct VIN and MSRP matching the window sticker! He continued to cut me off while I was speaking. Beware of this dealership as clearly they have no customer service skills--even at the highest level and are doing so very sketchy things. STAY AWAY!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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