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Oceanworks II

Puntuación Promedio
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(203 Reseñas)
-100
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Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
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Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
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Detalles del Negocio

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At Oceanworks II, serving is our business and quality is our standard. For over 21 years, we’ve been providing the Berkeley area with prestigious service in all aspects of automotive repair.

Our services include full-service auto repair, engine work, transmission repair, and brake repair. With a combined experience of over 50 years,
At Oceanworks II, serving is our business and quality is our standard. For over 21 years, we’ve been providing the Berkeley area with prestigious service in all aspects of automotive repair.

Our services include full-service auto repair, engine work, transmission repair, and brake repair. With a combined experience of over 50 years, our mechanics are knowledgeable and able to identify problems with your vehicle quickly. Give us a call today and we'll help you find what you're looking for. We’re here to get you back on the road quickly and affordably!
...more

Categorías
Reparación de automóviles, Taller de reparaciones, Mantenimiento del coche
Contacto
(510) 845-5337

Horario del Negocio

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 4:30 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
1030 Carleton Street Berkeley, CA 94710-2639
Reseñas de Oceanworks II's
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(203 Reseñas)

BK
gravatar
Benjamin K.
Albany, CA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/23/2023
1
Awful Experience Avoid at All Costs
I had an absolutely awful recent experience with Oceanworks and would recommend avoiding them at all costs.

I called Oceanworks because my 2007 Ford Escape Hybrid began to overheat when I drove it on the freeway for approximately 40+ minutes, at which point a red warning light would come on and it would say "stop safely now" and no longer accelerate, which as you can imagine is unsafe on the freeway. I went there in-person and explained my problem very clearly to Chris, their service advisor, and the other guy at the front desk I believe his name was Brian, and trusted that they would be able to diagnose and fix it. They called me over the phone and said that they had diagnosed it and gave a large list of potential repairs to be done. I told them that I only wanted the repairs necessary to address the overheating problem such that I could drive my car again without it breaking down. I never went in to sign any estimate in person - which I've read may be legally required on the part of mechanics - but I did authorize them to fix the problem over the phone. They called me on May 31st and said they were waiting on an original part from the manufacturer to arrive and that it would arrive on Friday, June 2nd, and that they wouldn't have the car ready until then. They then texted me on Thursday the 1st and said that they were all done with repairs. I paid them $1,107.17 on Thursday June 1st.

On Thursday June 2nd, the very first time I drove my car on the freeway after spending the $1,107.17, my car broke down in the exact same manner as it had before I went to Oceanworks for repairs; after about 45 minutes, the red warning light came on, the dash said "stop safely now," and I could no longer accelerate. I was very nearly rear-ended on the freeway, as I did not expect this sudden loss of acceleration, and I pulled over and had to leave my car in Milpitas for the weekend. After pulling over I took a video on my iPhone to prove that I was having the exact same issue. I was able to get my car back to Berkeley that Sunday - Yet once again on the drive back it overheated and I had to pull over, pop the hood, let it cool for 20 minutes or so, and resume.

I went back to Oceanworks the following week and explained that in spite of their expensive repairs the problem had not been fixed, I had almost gotten rear-ended, and I still did not have a functioning car. I showed them the video I took. They tried to gaslight me and told me that I had not adequately explained the problem the first time around. I asked if they could take another look and actually fix the problem. They immediately said that there would be another diagnostic charge but that "we would be able to work something out." I assumed that they would offer either a cheap or free diagnosis/repair the second time around, seeing as their initial fix did nothing to solve my problem and had nearly gotten me rear-ended.

They called me later that day and said that after further diagnosis they found that my car needed a new MECS hybrid cooling pump. They told me over the phone it would cost $831.65 to fix. I asked them a couple times if they would be willing to discount it or meet in the middle somehow given the circumstances, and they said the best they could do is an $80 discount on the second diagnostic charge. I told them over the phone that I would think about it.

I ended up returning to them in person on Friday June 9th and demanding my car back. They admitted in-person that they had made the wrong initial diagnosis/repair but did not offer a discount on the second repair nor any sort of reimbursement for the initial repair. They waived the second diagnostic fee and gave me my keys back.

I returned on Thursday, June 22nd, to ask again if they'd be willing to offer a discount on the MECS Hybrid Cooling Pump replacement. Chris said that he would talk to the owner and call me back. He called me back shortly thereafter and said they were not willing to offer a discount.

Evidently the exact problem that I'm experiencing is very common problem with 2007 Ford Escape Hybrids and that Ford issued a recall, although my VIN was not part of the recall.

I don't know all of the intricacies/legalities regarding these situations, but it doesn't seem like an autoshop should be allowed to charge you $1107.17 without fixing your problem, and then attempt to charge you another $700+ to actually fix the problem.

I'm not overly upset about the erroneous/extraneous initial repair, as people make mistakes - Moreso that they made no attempt to compensate for it and behaved in such an obnoxious and disreputable manner, which surprised me given the generally positive reviews online. I've dealt with shady autoshops but have never been quite this furious in light of a recent experience. Avoid at all costs.

BK
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Benjamin K.
Albany, CA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/23/2023
0
Awful Experience Avoid At All Costs
I had an absolutely awful recent experience with Oceanworks and would recommend avoiding them at all costs.

I called Oceanworks because my 2007 Ford Escape Hybrid began to overheat when I drove it on the freeway for approximately 40+ minutes, at which point a red warning light would come on and it would say "stop safely now" and no longer accelerate, which as you can imagine is unsafe on the freeway. I went there in-person and explained my problem very clearly to Chris, their service advisor, and the other guy at the front desk I believe his name was Brian, and trusted that they would be able to diagnose and fix it. They called me over the phone and said that they had diagnosed it and gave a large list of potential repairs to be done. I told them that I only wanted the repairs necessary to address the overheating problem such that I could drive my car again without it breaking down. I never went in to sign any estimate in person - which I've read may be legally required on the part of mechanics - but I did authorize them to fix the problem over the phone. They called me on May 31st and said they were waiting on an original part from the manufacturer to arrive and that it would arrive on Friday, June 2nd, and that they wouldn't have the car ready until then. They then texted me on Thursday the 1st and said that they were all done with repairs. I paid them $1,107.17 on Thursday June 1st.

On Thursday June 2nd, the very first time I drove my car on the freeway after spending the $1,107.17, my car broke down in the exact same manner as it had before I went to Oceanworks for repairs; after about 45 minutes, the red warning light came on, the dash said "stop safely now," and I could no longer accelerate. I was very nearly rear-ended on the freeway, as I did not expect this sudden loss of acceleration, and I pulled over and had to leave my car in Milpitas for the weekend. After pulling over I took a video on my iPhone to prove that I was having the exact same issue. I was able to get my car back to Berkeley that Sunday - Yet once again on the drive back it overheated and I had to pull over, pop the hood, let it cool for 20 minutes or so, and resume.

I went back to Oceanworks the following week and explained that in spite of their expensive repairs the problem had not been fixed, I had almost gotten rear-ended, and I still did not have a functioning car. I showed them the video I took. They tried to gaslight me and told me that I had not adequately explained the problem the first time around. I asked if they could take another look and actually fix the problem. They immediately said that there would be another diagnostic charge but that "we would be able to work something out." I assumed that they would offer either a cheap or free diagnosis/repair the second time around, seeing as their initial fix did nothing to solve my problem and had nearly gotten me rear-ended.

They called me later that day and said that after further diagnosis they found that my car needed a new MECS hybrid cooling pump. They told me over the phone it would cost $831.65 to fix. I asked them a couple times if they would be willing to discount it or meet in the middle somehow given the circumstances, and they said the best they could do is an $80 discount on the second diagnostic charge. I told them over the phone that I would think about it.

I ended up returning to them in person on Friday June 9th and demanding my car back. They admitted in-person that they had made the wrong initial diagnosis/repair but did not offer a discount on the second repair nor any sort of reimbursement for the initial repair. They waived the second diagnostic fee and gave me my keys back.

I returned on Thursday, June 22nd, to ask again if they'd be willing to offer a discount on the MECS Hybrid Cooling Pump replacement. Chris said that he would talk to the owner and call me back. He called me back shortly thereafter and said they were not willing to offer a discount.

Evidently the exact problem that I'm experiencing is very common problem with 2007 Ford Escape Hybrids and that Ford issued a recall, although my VIN was not part of the recall.

I don't know all of the intricacies/legalities regarding these situations, but it doesn't seem like an autoshop should be allowed to charge you $1107.17 without fixing your problem, and then attempt to charge you another $700+ to actually fix the problem.

I'm not overly upset about the erroneous/extraneous initial repair, as people make mistakes - Moreso that they made no attempt to compensate for it and behaved in such an obnoxious and disreputable manner, which surprised me given the generally positive reviews online. I've dealt with shady autoshops but have never been quite this furious in light of a recent experience. Avoid at all costs.

SD
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Sophia D.
Alameda, CA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
04/16/2023
0
Damaged caused to vehicle by oceanworks II
This complaint as well as others have been filed with the better business bureau with the State of California.

My car battery kept draining mysteriously and with the reviews of this business on yelp, I decided to give the shop a go. I called prior to coming in and was quoted $80 for diagnostic fee so I decided to make the trek from Alameda to Berkeley to have my car checked. Upon dropping off my vehicle, my information was not collected nor any paperwork provided and was instructed to just leave the keys and go which I thought was odd, so I decided to take a photo of my car before I left. Chris called me the end of the day(4/4/23) and told me that the mechanic had time to look at my car and they suspected my trailer hitch wiring was causing the battery drain but asked for more time to further diagnose as they thought there may have been another problem. The following day Chris called me and told me that my vehicle was ready to be picked up and told me it took 2 hours to complete their work($320 fee instead of $80 initially quoted) and when asked what the problem was it was just noted to be the trailer wire they suspected initially. Chris also proceeded to say “oh by the way you have damage on your hood.” This raised a red flag for us because we had no damage prior to drop off so naturally upon arriving we decided to inspect the vehicle. The damage they caused was done by forcing the hood down on the arm that held it up causing the hood to buckle upwards and break support area on the hood. We talked to Chris and Bob and expressed our concern and felt terrible that our car was damaged by them and on top of that they wanted to charge more than initially quoted. They assured us that their “30 year mechanic was methodical and could not have caused the damage the way he works”. I provided photos with no damage prior to drop off parked directly in front of ocean works and received the vehicle with a hood dent with large gap. The shop owner, Brian, has provided videos of my sienna while under their care showing that the hood gap was undamaged(more narrow than how it was returned). He stated that he reviewed surveillance footage of the the car at their shop and said that “I am 100% confident that we did not cause your problem. I suspect that it happened after one of your multiple jump starts. Likely sometime between when you made the first appointment for 3/28 and when you actually arrived to drop it off 4/4.” I then proceeded to provide them with a time stamped home security footage(just before we left to drive to their shop)of the exact area underneath the hood at the arm hole just prior to driving to their shop that showed zero damage prior to drop off. Owner, Brian, responded by sending me a photo taken on 4/5(at pick up near his shop)of the damaged underside of the hood along with an image of my home security camera. He proceeded to state that the two photos were his proof that damage was already there before I dropped it off. The only problem was the background of his photo and our home security footage did not match up. When I ask,”Please explain to me how a photo taken on 4/5 (at pick up) with a different background from the home security footage provided shows that damage was done before I dropped off to your shop?” He responded,”I am 100%sure that we did nothing wrong and you provided the evidence needed to prove that.” I repeated my replied, “Please explain to me how a photo taken on 4/5 (at pick up) with a different background from the home security footage provided shows that damage was done before I dropped off to your shop?” His response was, “Good luck. I’m done talking with you over text at this point.” My car was parked on the street not in their shop parking lot when I picked up the car so your property is not protected while you leave it at their shop. This shop attempted to overcharge me and caused damage to my car and will not take responsibility for it.

AA
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Abhilasha A.
Oakland, CA
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
02/28/2022
1
Disappointing experience
Very disappointed with my experience with Oceanworks. I took my car in and Oceanworks said I would need to replace my brake pads and rotors which I agreed to. However, after the fix, I've been hearing grinding noises every time I make sharp turns with my foot on the brake. I called them and they said to bring it back in, and upon demonstrating the noises, I was told they are normal. However, none of this existed before I got the brake pads and rotors replaced, and now I can't even get them to fix it. They've been responsive, but I really do feel like my car was in better shape before I took it to Oceanworks than after.

MM
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Megan M.
Oakland, CA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/02/2019
cliente verificadoCliente Verificado
Great local Subaru maintenance
Quick service, knowledgeable, good communication, friendly!
Recomendado
Chris C., Manager/Owner de Oceanworks II respondió el 05/02/2019 09:33 AM

Megan - Thank you for the great review .


PR
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PAUL R.
Berkeley, CA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/26/2019
cliente verificadoCliente Verificado
Honest service
Been going to Chris for some years now and each visit has been an absolute pleasure. Chris is honest and forthright and goes to great lengths to make sure your needs are fully covered.
Recomendado

DW
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Douglas W.
Lafayette, CA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/16/2019
cliente verificadoCliente Verificado
The owner Chris is a great guy
Did an awesome job checking out my car and gave good advice. Work was done fast and thoroughly. Fot me in when he was busy.
Recomendado
Chris C., Manager/Owner de Oceanworks II respondió el 04/17/2019 10:09 AM

Doug - thank you for the great review .


MD
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MITCH D.
Albany, CA
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
04/14/2019
cliente verificadoCliente Verificado
Suburu outback
Service was good. Only thing is the car has the same noice that I brought iron for and was supposed to be fixed. We need to bring it back
Recomendado
Chris C., Manager/Owner de Oceanworks II respondió el 04/15/2019 08:18 AM

Hi Mitch ,
The noise is due to the exhaust heat shields rattling . We tryed to reposition them , but as I mentioned , the car will need to go to an muffler shop to have the heat shields welded in order to stop the noise . 


RM
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RORY M.
Oakland, CA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/05/2019
cliente verificadoCliente Verificado
In and out
Thanks to Chris and the folks at O2 for a brief, inexpensive oil change. Everything went smoothly and professionally, whereby my time spent there went quickly and was efficiently spent.
Recomendado

NC
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NINA C.
Berkeley, CA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/05/2019
cliente verificadoCliente Verificado
Excellent
Oceanworks II provides quick, professional and reliable service. Very polite and helpful.
Recomendado

Cliente verificado
Oakland, CA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/27/2019
cliente verificadoCliente Verificado
Fantastic service!
I received fantastic service at oceanworks II. They were very patient with answering all of my questions and I will definitely be returning again!
Recomendado
Chris C., Manager/Owner de Oceanworks II respondió el 03/28/2019 08:23 AM

Thank you for the great review . We appreciate your business .


RC
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Robin C.
Richmond, CA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/26/2019
cliente verificadoCliente Verificado
Honest Owner
Women have a hard time finding a shop with a trusting mechanic. Chris & his crew do a great job and explain all that was done. This shop is very accommodating as I was traveling out of state while my car was in his shop, he made the drop off & pick up very easy. I've use this shop for all my car maintenance needs.
Recomendado
Chris C., Manager/Owner de Oceanworks II respondió el 03/27/2019 07:09 AM

Robin ,
Thank you for your trust in our business and we appreciate your great review .


JB
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JACK B.
Pinole, CA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/19/2019
cliente verificadoCliente Verificado
Awesome Shop!
The manager & mechanics are awesome! Every time my vehicle has a problem I can trust that Ocean Works 2 will fix it and at a great price. Key word is “TRUST”. They’ve earned it.
Recomendado
Chris C., Manager/Owner de Oceanworks II respondió el 03/20/2019 08:25 AM

Jack - thank you , thank you , for the great review & your business .


JN
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JOAN N.
Berkeley, CA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/13/2019
cliente verificadoCliente Verificado
Chris is the best!
We've been taking our Subaru to Chris at Oceanworks II for over 10 years. Chris keeps our 2004 Forester in excellent running condition and is always a pleasure to work with -- honest, thorough and helpful guiding us through what maintenance and repairs are necessary versus optional. Very fair pricing and always a great experience.
Recomendado
Chris C., Manager/Owner de Oceanworks II respondió el 03/14/2019 10:01 AM

Joan - thank you so much for the great review !


MG
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MINDY G.
Oakland, CA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/12/2019
cliente verificadoCliente Verificado
Thank you.
Thank you for easily replacing my headlight. So kind of you and quick too.
Recomendado
Chris C., Manager/Owner de Oceanworks II respondió el 03/14/2019 10:05 AM

Mindy you're very welcolme !


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