Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
I was bombarded by a random Novus dude while getting gas at Cobblestone basically begging me to replace my windshield that had two tiny cracks. My insurance covered it 100%, so why not. They scheduled me to get it done the next day. They showed up with the WRONG windshield and said they had to get it through my dealer. Fine. Said they would call back that week to reschedule. NEVER DID. 2 weeks later, I call them and ask what the hell is up because my insurance paid them but I still don't have a new windshield! They didn't have any comment really other than they are "sorry", but said they would handle it and get it done the next day. Glass guy comes and AGAIN, they have the wrong flippin windshield. Seriously, you are wasting my time. I'll never go through Novus again. Period. You guys are a scam.