New cars sales are a ait and switch operation. AVOID!
Sales department is atrocious! Since 2001 I have purchased 7 new Hyundai's. I went shopping for a Tucson and had one of the most terrible experiences ever trying to by. I did my homework, looked the dealers website and picked out a specific model with their internet pricing. Dealership is aggressive at getting you in the door which is fine, and I arranged an appointment for a test drive. LOVE THE CAR! Then came the bad.. their internet pricing was not honored. Their numbers while discussing price didn't even come close to their internet pricing. When I demonstrated the online price they just stopped and stated they couldn't sell the car for that price. Worse, they had $3,999 in extras added to the car which was not disclosed prior to arrival. Didn't ask for these extras (ie seat coat protection, paint protection, etc). Combine their inability to honor their own internet pricing with these hidden fees and you have a dealership that at best is dishonest, if not out right criminal in their deception. Their are several good dealerships in the Houston area and I have used at least 3 of them previously. Love Hyundai, but this dealership can not be recommended.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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