John said this business did a good job servicing his vehicle. He had it towed there and it was finished by the end of the day. They really care about their customers.
First time I used Newburgh Automotive since it changed ownership. I was not impressed at all. When I took my car there, it appeared they had nothing to do, because everyone was sitting around. No business I guess, which raised a red flag to me. Then when I went back to get the car, as I walked in the door, the phone rang and the gentleman at the front area was just getting up to wait on me, then he settled back in his chair to have a friendly discussion with one of his buddies, while I stood there and waited. When I made the appointment, they couldn't tell me how much tire rotation was??
Then when I picked up the car, there was no charge for the tire rotation on my ticket, which lead me to believe that there were not rotated. The young man who finally came from the back to wait on me, because the other guy was still talking to his buddy assured me, that the tires were rotated. I have very strong reason to believe that it never happened, because the car was very dirty when I took it as we have had snow etc., and the wheels showed no signs of being handled. I wasn't born yesterday. You don't take dirty wheels off, and not leave smudges or signs of them being handled. The one thing I specifally asked for, didn't take place. I would have been glad to pay for it. I just wanted it done!!
C.J. said her experience was good and is glad they are still there. Since they are under new management, he hopes to continue doing business with them.
Ben said he did not have a good experience with this business. They tried to overcharge him for a battery. He would not recommend this business because of this issue.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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