In one month, car was held by them for over 17 days because they couldn’t fix it correctly
17 days because they couldn’t fix it correctly. Tow driver encouraged the car to be brought to their garage and they were asked to fix the oil leak. After having the car for seven days it was returned with a two year warranty for the work and the problem started again. They were downright nasty when they were asked What was going on with the repairs. They said they couldn’t find a used junk part to put in and this was after another week. They were told to get a new part And now they say it’s going to take another three days for a total of Nine days on the second return. When told that nine days is way too long for them to be holding a car the owner was told if she didn’t like it she could come get the car. Nasty people. They are basically holding her car hostage. Now she has to go to a lawyer or to NBC news. She has no money to get a rental car and she has no funds to pay for an Uber back-and-forth to work every day and basically they told her it wasn’t their problem. Horrible horrible service and we have not heard anything from the owner and they won’t tell us who owns it or there’s no way to get in touch with the owner. Consumer protection will have to look into that
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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