I took my truck in to the shop to get a water pump installed and a thermostat installed. They said they could have it done in one day. They quoted me $858. I called the mechanic that referred me to the shop and asked him if that was a fair price because it seemed high. He said yes it’s a fair price so I figured if I’m paying a premium like that the job would be done right and they would have it done in a day so I figured it was worth it. When I pick my truck up and drove it for a day or two I noticed the temperature was going back-and-forth a good bit. I called them and talk to them and they told me that there may be air in the system still and to burp the reservoir. I did that and my temperature still was erratic. About three days after I got my truck back it ran hot. I had to pull over and let it cool in order to make it home. On the way home it started making a rattling or grinding sound that I’ve never heard before. The truck is a 2014 and I’ve had it for five years and it has never given me any problems until now. They gave the truck a clean bill of health when I left the shop yet it was running hot and had new noises. I had to take another day off of work to take it back up to the shop and let the mechanic listen to it and see what he thought. He told me the noise was an idler pulley and the temperature issue was a coolant temp sensor. He said in order to replace those two parts he would have to remove the intake to put the sensor on and it would be another $650. I thought that was strange so I got another mechanics opinion. He immediately told me after hooking his diagnostic machine to my truck which Niel‘s never done that the coolant temp sensor was fine and it was reading perfectly. He then told me they probably did not put a thermostat in it or installed the thermostat wrong. When he got under the hood and started looking he noticed that the water pump bolts were not even finger tight and about to fall out. He took the thermostat housing off and found that the thermostat was installed upside down with a gasket jammed in there. He then called and priced a water pump that was $100 and they charged me $280 for that same part. They charge me $75 for the thermostat that was $15. Moral of the story if you ever get work done on your vehicle always call and price of the parts yourself if the shop is charging you 300% markup on something more than likely they are crooks just like Niel’s.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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