Nashua Hyundai is capable and ready to handle any and all of your automotive service needs. We are located in Nashua, NH, less than 5 minutes from the Massachusetts state line! Come see us today, we are ready to assist you with your vehicle needs. Nashua Hyundai is capable and ready to handle any and all of your automotive service needs. We are located in Nashua, NH, less than 5 minutes from the Massachusetts state line! Come see us today, we are ready to assist you with your vehicle needs.
I was repeatedly told that Hyundai’s allowable oil-consumption threshold was 1.5 quarts per 1,000 miles. After researching Hyundai’s service documentation, I discovered information that appears to contradict what I was told. Had I known this while my vehicle was still under warranty, I would have challenged the dealership’s determination and pursued the warranty repairs I believe I was entitled to.
This happened to me despite meticulously maintaining my vehicle. My experience with this dealership actually started out excellent, as you can see from the positive review I left in 2019 farther down this page. oh how things can change.
Unfortunately, my 2018 Hyundai Santa Fe lasted only 138,000 miles, and began consuming loyal in the second half of its life. For approximately the final 40,000 miles of its life, it consumed more than one quart of oil per 1,000 miles. I underwent two oil-consumption tests, confirming this fact, yet the dealership maintained that my vehicle did not qualify for warranty intervention despite service bulletins that indicate 1 quart or more per 1000 miles qualified as a failure.
I don’t necessarily blame the individual service technicians. My complaint concerns the information I was given and how the dealership handled my warranty concerns.
Based on this experience, I would strongly discourage others from using this dealership for warranty-related issues without independently verifying what you are told. I personally would not purchase another Hyundai or Kia, but for routine maintenance outside warranty coverage, I’d recommend finding a reputable independent repair shop.
Confirm any claims regarding tolerance levels with Hyundai of America, and/or utilize the National Highway Traffic Safety Administration (NHTSA) public website for all technical service bulletins to avoid what happened to me.