The boy ting Napleton treats worse then their customers is employees .If your car has a problem, they will try to delay it so you have to pay.Service department is a joke , 2 hour oil hangers with Steve and Jabari looking over you if it is nothing they ca make an easy dollar on while they ignore you 90% of the process. The Service Director, Mark, loves them though and the grimly sales tactics .
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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