We drove from Milwaukee to look at a Fiat 500X after being told it was sold, then told it wasn't. Right away, there were red flags. The car had a stain near the roof that the salesman brushed off as "just a stain." Other Fiat owners told us it's usually a sign of a leaky sunroof.
When we started the car, multiple warning lights came on for lamps/lights being out. The vehicle wasn't even cleaned -- there was garbage in the console -- and we also found rust on the subwoofer. For a car that supposedly passed a "safety check," these issues should have been caught before showing it to a customer.
While I may not be an expert on cars, I do understand that stains typically don't just show up on the roof, and that warning lights on the dashboard shouldn't come on without reason.
We declined to buy the car and explained why. A few days later, the dealership called to negotiate on price, saying they were addressing the sunroof. But the problem wasn't just the sunroof -- it was the overall lack of care and transparency.
When I said this wasn't the right dealership for me, I meant it. Buyers beware: if obvious issues are overlooked before you even drive it, imagine what else could be missed.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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When we started the car, multiple warning lights came on for lamps/lights being out. The vehicle wasn't even cleaned -- there was garbage in the console -- and we also found rust on the subwoofer. For a car that supposedly passed a "safety check," these issues should have been caught before showing it to a customer.
While I may not be an expert on cars, I do understand that stains typically don't just show up on the roof, and that warning lights on the dashboard shouldn't come on without reason.
We declined to buy the car and explained why. A few days later, the dealership called to negotiate on price, saying they were addressing the sunroof. But the problem wasn't just the sunroof -- it was the overall lack of care and transparency.
When I said this wasn't the right dealership for me, I meant it. Buyers beware: if obvious issues are overlooked before you even drive it, imagine what else could be missed.