Allen was our sales guy who did a pretty good job, but the rest of the experience was not good. No one in there knows what's going on when you have to come back in for anything. My fiancé and I bought a car that had a crack in the windshield that they said they would fix. When she showed up for her appointment, they didn't have her on the schedule and couldn't tell her what was going on. Someone finally told her a 3rd party would be handling it they should be there at some point. After the install, she asked about the packet of paperwork they said they'd have for her. They told her they didn't have anything showing what she paid for the car and couldn't help her. We'll never buy from this place again.
Update:
After receiving the finance paperwork in the mail, we understand why they didn't want to give us the paperwork while we were there. The finance guy told us he gave the warranty at "no extra cost".... meaning he lowered the interest rate (so the monthly payment wouldn't change) and charged us for the warranty we said we didn't want. We went back to the dealership and of course they played dumb. Told us they would take off the warranty, but still haven't seen a change in the payment or total owed after almost 2 months. When we call them, they tell us the finance guy we delt with isn't there and he'll give us a call.... that never happens. Not sure why he's the only person that can fix this. God forbid he quits.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Update:
After receiving the finance paperwork in the mail, we understand why they didn't want to give us the paperwork while we were there. The finance guy told us he gave the warranty at "no extra cost".... meaning he lowered the interest rate (so the monthly payment wouldn't change) and charged us for the warranty we said we didn't want. We went back to the dealership and of course they played dumb. Told us they would take off the warranty, but still haven't seen a change in the payment or total owed after almost 2 months. When we call them, they tell us the finance guy we delt with isn't there and he'll give us a call.... that never happens. Not sure why he's the only person that can fix this. God forbid he quits.