Terrible service-They damaged my car and won't pay!
I took my car here initially for a warranty repair/estimate. They kept my car for 5 and a half months, and not because of parts. They ended up damaging my very rare car after promising me they knew how special this car was. They ended up doing over $13K worth of damage and refused to pay for the repairs. The previous GM told me to go find a place that could fix the damages because "they don't repair that S9$T", they are not a paint and body shop. They should have never touched this car. I paid the bill that I owed (reluctantly) because I was afraid they wouldn't pay to fix the damages they created after I paid my bill. I have this all recorded over the phone. The GM promised to take care of the damages if I paid my bill, "you have my word". I was right, I did pay my bill, but unfortunately, they wouldn't pay for the damages. This GM was fired (surprise), probably for poor customer service. The new GM wanted me to bring the car back to them to fix the damages after I went and got the estimate from a paint and body shop like I was asked to by the previous GM. I said I didn't trust them to touch my car again and they needed to pay the bill. He refused to do the right thing after I spent 2 months trying to get him to call me back! Ken Hobrock will not return your calls and has no morals. He will not pay the bill he owes! He will end up fired for poor customer service just like the previous GM. Check out the reviews on BBB. They have over 700 negative reviews in 3 years! DON"T TRUST THIS PLACE!! Find another Alfa Romeo dealership to work on your car. This is not a high-end dealership in my opinion because they don't pay attention to details. They will tell you what you want to hear, but will not stand behind their work or their word!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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