I can't remember when I have been treated so shabbily by a business. I brought my car in to Naples Auto and Truck because it was making a noise. Over $500 later it is still making the same noise. And now Wesley, the uncommunicative owner, says he '"doesnt want to fix my car anymore." I wish he would have told me that from the beginning. Wesley, take some pride in your business and have it deep cleaned: the place is filthy. And take some customer service lessons while you're at it.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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