I went to the Midas # 3132 at 2612 Murfreesboro to determine why my brake light stayed on. Sam stated my car needed calipers and brake line hoses for $1,065.00 which I authorized. The mechanic who worked on my car did excellent work. When time to pay, Steven Towers stated my bill was $1,427.70. I was shocked! How did my bill go from one price to another without my knowledge or authorization? Steven said it was the extra parts and tax. What extra parts I asked. I was not told of any extra parts being put on my car without my authorization. I do not like to be treated like this and will not return to this store. I have been going to another company since 1989 and if my car needs extra parts, they will tell you what parts are needed and the price. I do not like the way Steven Towers treated me by not telling me more parts were needed on my car and the amount of these parts. The other company I have used since 1989 do not treat their customers the way he did. I am sure I am not the only customer he has treated this way. This is bad customer service for the company. Midas needs to correct this problem as soon as possible!
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