Murdock Hyundai Lindon is located in Lindon, UT. Come visit our Award Winning Dealership today and see what we can do for you! Our Service Center is staffed with friendly, expert technicians who can satisfy all of your vehicle repair and maintenance needs. Murdock Hyundai Lindon is located in Lindon, UT. Come visit our Award Winning Dealership today and see what we can do for you! Our Service Center is staffed with friendly, expert technicians who can satisfy all of your vehicle repair and maintenance needs.
I cannot emphasize enough to avoid this dealership if at all possible. I am not inexperienced at purchasing vehicles or dealing with sales transactions, however this was the most unprofessional and dishonest transaction I have ever been exposed to.
The sales associate was fine and did his job. It wasn't hard, I have 800+ credit, and did all the leg work myself from home and was approved for financing over the phone before ever setting foot on the lot to purchase the vehicle. I had been in a major auto accident 2 days before and made it clear that I was not able to haggle it out in person, I needed to get all the details worked out in advance and simply come in to sign papers and test drive the car. It couldn't have been easier for them.
However, once I was passed over to the Finance Director the entire process was a nightmare. A "Gold Standard" extended warranty was shoved down my throat for a mere $2995 and I was told in order to qualify for a lower interest rate I was required to sign up for the warranty. The warranty itself was grossly misrepresented by the Finance Director in terms of coverage and how the program worked I found out a month later when trying to use it for a sensor that went out.
I also found out that the interest rate I was promised (5.99%) for adding the $3k to the loan amount was never in fact processed by the Finance Director as stated, he signed me up for the 7.65% rate I adamantly told him I did not accept. At no point was I given copies of the paperwork I was told to sign on a tiny 4x6 screen with 8 point font which you couldn't even read. It wasn't emailed to me until after I had left the dealership.
This director was so incompetent he didn't even remember to get the down payment from me despite me sitting there with my checkbook open on his desk trying to write it out for 20 minutes while he haggled over this ridiculous warranty and the APR he never ended up financing me for (5.99%).
Fast forward to trying to cancel the extended warranty and big shock when I followed up, the dealership never bothered to send it to the warranty company so I'm still out $3k for nothing and had to immediately go to my credit union to refinance the car with the broken sensor for what he said he was signing me up for to begin with.
Talk about one big scam. Attempts to repeatedly rectify these issues with the owner and manager have gone unanswered.