Mufflerman in Apopka Florida has Ceritified ASE Master Mechanics to service all of your automotive needs. Includine computer diagnostics, alignments, custom exhaust and mufflers, Tires , brakes , tune ups, shocks and struts, suspension axles, motors and transmissions, maintenance, fluid changes a/c and heating. and electrical repair. Mufflerman in Apopka Florida has Ceritified ASE Master Mechanics to service all of your automotive needs. Includine computer diagnostics, alignments, custom exhaust and mufflers, Tires , brakes , tune ups, shocks and struts, suspension axles, motors and transmissions, maintenance, fluid changes a/c and heating. and electrical repair.
Advice? Customer service 101 when talking to a customer.
1. Don't talk AT them.
2. Listen to what is being said or asked and then repeat it back in order to ensure that what is being asked is understood.
3. When you run a shop, don't quote one price for labor, then charge a higher price later. Just because the owner of the vehicle doesn't understand the law regarding auto repair work, doesn't mean that is how everyone who was involved in this situation is.
In closing, work on your customer service and communication skills. Flirting doesn't work with all women. Too bad, so sad.